Purpose: In this article, we explain the surcharges that Evri UK may apply if you do not follow their shipping requirements.
Evri UK surcharges |
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| Surcharge | Description | Cost | ||||||||||
| Surcharge for relabeling |
Relabeling applies when: - Label is low quality (e.g. patchy or barcode has lines) - Label is covered with tape - Label isn’t on the flat side or wraps around edges - Delivery address needs to be changed (incl. return) - Barcode booked under wrong weight - Booked as standard but fits Evri Light & Large service instead Click here to see Evri's labeling guide. |
£0.85 | ||||||||||
| Surcharge for re-package | If Evri finds the packaging unsuitable for international shipping, the parcel may be repacked to ensure safe transit. See the packaging guidelines for detailed packing instructions. | £1.70 | ||||||||||
| Surcharge for undeliverable parcel |
“Undeliverable” means a Parcel that:
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£2.60 | ||||||||||
| Surcharge for over-weight shipments |
To ensure fair and accurate pricing, it’s essential that the weight and dimensions of each parcel are correctly declared when booking a shipment. If there’s a mismatch between the declared and actual details, we will apply the following charges: What Happens if You Declare the Wrong Weight or Size? If a parcel is booked with incorrect weight or dimensions, we will apply:
Examples
What's the Difference Between a Packet and a Parcel? A packet is a small, lightweight shipment, typically under 1kg and compact in size, often fitting through a letterbox. A parcel, on the other hand, is larger or heavier, requiring different handling and a higher shipping rate. Accurate classification is important: if an item booked as a packet turns out to be a parcel, you’ll be charged the difference in cost plus a relabelling fee. Always check size and weight limits to avoid unexpected surcharges. From Evri's T&C:
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£6.70 | ||||||||||
| Surcharge for shipments within weight range but heavier than declared | This surcharge applies when the declared parcel weight is lower than the actual weight. You’ll be charged the rate difference plus an extra fee. | Rate difference + £0.95 | ||||||||||
| Surcharge Outside of maximum allowed dimensions |
If parcel is booked stating incorrect weight category or / and incorrect dimensions, we will charge re-labelling fee + difference between the rate already charged based on pre-advice and the rate that should be applied based on actual weight / dimension. As example, if label booked stating packet is 400g, but then we find it to be 3kg, we will charge re-labelling + difference between packet and parcel. If parcel is booked stating 3kg, but found to be 17kg, we will charge re-labelling + difference between parcel and L&L rate. From Evri's T&C: “It is the Client’s responsibility to ensure that it has accurately declared the weights and/or dimensions of the Parcels in the pre-advice file (or other documentation as agreed between the Parties). Where Evri identifies Non-Compliant Parcels, Evri will charge the Client (and the Client shall pay to Evri upon demand) in respect of each Non-Compliant Parcel the difference between the applicable Rate of the actual weight and/or dimensions of the Parcel and the Rate of the declared weight and/or dimensions of the Parcel on the pre-advice file. Evri may charge the Client per Non-Compliant Parcel for the costs and expenses of identifying and correcting the correcting the Non-Compliant Parcel.” Presume some users may find the wording in our T&Cs to be complicated, therefore feel free to rephrase. |
£6.70 | ||||||||||
| Surcharge Large & Light undeliverable parcel | If you send a Large & Light parcel and this is returned because it couldn’t be delivered | £7.45 | ||||||||||
| Surcharge Signature for selected parcels | This charge will be applied if during the booking process the sender of a parcel selects “signature” service, meaning that the parcel is delivered only to a member of household or neighbour. | £0.35 | ||||||||||
| Surcharge Household address only | Delivering your parcel exclusively to the household address stated on the shipping label. | £0.70 | ||||||||||
| Remote area surcharges | Download the list of remote areas here. (see here PDF version) |
Price per area
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| Surcharge Customer comms | When Evri UK reaches out via SMS/push notification | £0.23 | ||||||||||
| Surcharge Bank holiday: Deliveries | All collections/deliver-ins carried out on a Bank Holiday. | £120.20 | ||||||||||
| Surcharge Bank holiday: Deliveries | Bank Holiday Outward Deliveries | £0.60 | ||||||||||
| Surcharge Clean Air Zone | To cover the increased cost of providing new low/zero emission final mile delivery solutions. | £0.65 | ||||||||||
| Not pre-advise a Parcel | If a parcel is handed over to Evri without being pre-advised, it requires extra processing since the shipment details haven't been registered in advance. | £1.15 | ||||||||||
| Security surcharge | When using Evri air transport, you confirm the parcel contains no Dangerous or Prohibited Items. If it does, special handling is required due to safety regulations. | £100.20 | ||||||||||
| Return to sender | If a parcel cannot be delivered and must be returned to the sender. | Price of a new shipment | ||||||||||
| Surcharge Data Correction |
If the parcel data contains errors, like incorrect postcodes, HS codes, or any other issues that need fixing before shipment, Evri may correct them. | £0.55 | ||||||||||
| Peak surcharge | During peak periods like Black Friday and Christmas, shipping volumes surge. To maintain service quality and cover extra operational costs (like staffing and extended hours), carriers apply a seasonal fee on top of regular surcharges. | |||||||||||
Evri has prepared a document about the General Transport Conditions. If you waive the terms, an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms: