Purpose: See how address information is captured and formatted in Sendcloud.
Address formatting
Every country has its own unique address format. To ensure shipping data and labels are processed correctly, Sendcloud automatically adapts address formatting based on the requirements of the selected shipping carrier.
Supported address formats
Sendcloud supports two address format types:
Split address format
In this format, the street name and house number are entered in two separate fields.
- Street: Insulindelaan
- House number: 115
Combined address format
In this format, the street name and house number are entered together in a single field.
- Address Line 1: Insulindelaan 115
How Sendcloud determines the correct format
When you create or import an order, Sendcloud automatically determines which address format to use based on the selected carrier. This ensures that address data is structured correctly for the carrier’s labelling system and that shipments can be processed without issues.
If you change the carrier after importing an order (for example, by editing the order in your Incoming orders view), the address format will automatically update to match the new carrier’s requirements.
When address processing needs support
In some cases, Sendcloud’s automatic detection may not be able to process certain address details correctly. This can happen when identifying fields such as:
- House numbers
- Street names
- Apartment, floor, or unit details
If this happens, please contact our Support team for assistance.
Address format per carrier
Format 1
The following carriers support a split (street & house number) address format:
Austrian Post, Bpost, CIRRO E-Commerce/GOFO, Cycloon, Der Kurier, DHL eCommerce Benelux, DHL Germany, DPD, EVRI, EVRi Dropoff, GLS, GLS Netherlands, InPost GB, Inpost Italy, Inpost Poland, InPost Spain, Jongstra Transport, MHI, Mondial Relay, MRW, Poste Italiane Delivery, PostNL, PostNL Extra@Home, PostNL Fulfilment, SkyNet Express WorldWide, Swiss Post, Tipsa, Verzenden via bol, Viatim, InPost to home
Format 2
The following carriers support the merged address line (address field 1):
Amazon, Asendia, BRT, Bring, Budbee, Cainiao, Celeritas, Chronopost, Colis Privé, Colissimo, Colissimo EC2C, Correos, Correos Express, CTS GROUP, CTT Express, Dachser, DB Schenker, Delivengo, Deutsche Post, DHL 2-man-handling, DHL eCommerce / Cross-border, DHL eCommerce UK, DHL Express, DHL Freight, DHL Parcel Iberia, DHL Unified, DPD Austria, DPD France, DPD Local, DPD UK, DX Express, EVRi International, FedEx, FedEx Crossborder, Geodis, GLS Italy, GLS Spain, Hermes Germany, InPost Global, La Poste, LandMark Global, Lettre Suivie, Maersk, Nacex, Ontime, Paack, Parcelforce, PLX Parcel Logistics, Poste Italiane, PostNord, Raben, Relais Colis, Royal Mail, Royal Mail by Sendcloud, SEUR, Spring, TNT Italy, Transmission, Trunkrs, UPS, USPS