Purpose: learn what goods will not be covered in case of loss or damage. Keep in mind that carriers have their own specific rules and conditions for this. This article functions as a general guideline. For more information, see the shipping conditions of your carrier on our Carriers page.
General requirements for damage claims
Pictures of the:
- outside of the box including label;
- outside of the box including damage to the box;
- inner packaging visible + product;
- full product visible + damage.
List of excluded goods
- Ceramics, Pottery, stone;
- Jewelry, watches, real pearls, precious metals, gemstones;
- Hard plastic, Glass- and products including glass / hard plastic parts;
- Frozen-, perishable food, sugar- or chocolate products;
- Living- and dead animals or parts of it (eg. fur or other valuable fabrics);
- Alcohol, Liquids, Ice, (Jerry-) cans with oil or other liquid substances;
- Batteries (eg. Lithium);
- Antique and artwork;
- Plants and flora (all types);
- Carpet;
- Computers, laptops, chips;
- Tobacco products, Cannabidiol (CBD) products, E cigarette liquids (incl. nicotine);
- Dangerous goods (not limited to): Munition, guns, and weapons of all kinds, fireworks, spray cans/aerosols, fuses, ignition devices.
We strive to keep this list as up-to-date as possible. However, carriers may update or add new terms and conditions. To ensure you have the latest information, please check the carrier's website in the overview below.
Carriers Benelux
Carriers Germany
Carriers France
Carriers Spain
Carriers Italy
Carriers UK
💡If you are shipping with your own carrier contract, reach out to your account manager for a complete overview of the applicable terms.
