Purpose: Learn how to monitor your outgoing shipments from your Sendcloud account in order to have better visibility on ongoing deliveries, including exceptions, and avoid unexpected returns.
How to monitor all your outgoing shipments
To monitor your outgoing shipments, follow these instructions:
- In your Sendcloud panel go to Shipping > Orders and then click Shipped. You will see a dashboard with 8 cards, filtered by date of label creation. Each of these cards indicates the volume of parcels per status.
- To filter and view all parcels with a particular status, click the relevant card. E.g.: Click "Address invalid" to see all parcels that have issues related to the delivery address".
- Click +Add filter to filter by carrier or by country.
- Click the eye icon next to each parcel and open the carrier tracking page to verify what the issue is.
- Take the necessary action, which depends on the issue, to solve the problem and/or inform the recipient.
To hide this data, click Hide parcel monitor. If you want to see it again, click Show Parcel Monitor.
Benefits
Monitoring your outgoing parcels directly from your Sendcloud panel allows you to:
- Have better visibility on ongoing deliveries
- Quickly react to problematic shipments
- Reduce costs of delivery exceptions
- Avoid unexpected returns
- Inform your customers on the status of their parcels in a more proactive way
Shipment statuses
All shipments
The total number of shipments made in the selected time period.
Delivered
Parcels that have already been delivered to the recipients.
Invalid address
Parcels for which the carrier says that there is something wrong with the delivery address that is preventing delivery.
Delivery delayed
Parcels for which the carrier has announced an expected delay. No action needs to be taken for the shipment to continue its journey.
Exception
Parcels that are encountering some other issue, such as missing customs documents or inadequate packaging, that is preventing delivery.
Refused by recipient
Parcels that have not been accepted by the final recipient. You can either expect a return directly after the recipient refuses the parcel or have to provide further instructions to the carrier.
Returned to sender
Parcels that are on their way back to the sender or that have already been delivered back at the sender address because they could not be delivered. These are forced returns and not voluntary returns by recipients.
In transit
Any other shipment that is in transit to the destination.
Related articles
→ How do I start an investigation or file a claim for my parcel?