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Purpose: Learn how to open a claim to change a recurring pickup.
If you need to change a recurring pickup, open a claim from your Sendcloud panel rather than contacting the carrier yourself. Opening a claim this way sends the change request straight to the carrier, so they can act on it as soon as possible.
Note: Changing a pickup is only available for recurring pickups. To change an occasional (one-time) pickup, cancel it first, then create a new occasional pickup from the Shipping tab in your Sendcloud panel.
How to open a claim to change a recurring pickup
- In your Sendcloud panel, open the Support menu and click +New ticket.
- Select the category Product features.
- Select Recurring Pickups.
- Select the carrier related to the pickup.
- For Pickup issue, select Change pickup.
- Select the pickup address, and add the pickup number if you have it.
- For Timeframe type, select whether the change applies to a specific date, a date range, or is permanent. Fill in the date field(s) that appear.
- Add any extra information that could help us process the change. For example, what should change about the pickup.
- Click Send. If you need more information before finishing, click Save as draft and continue later.
What happens next
Once your claim is submitted, we forward it to the carrier and keep you updated on the outcome.