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Purpose: Learn how to open a claim to cancel a scheduled parcel pickup.
If you need to cancel a scheduled pickup, open a claim from your Sendcloud panel rather than contacting the carrier yourself. Opening a claim this way sends the cancellation straight to the carrier, so they can act on it as soon as possible.
Important: This form cancels an existing occasional pickup, it doesn't reschedule it. If you want to change the date or details of a one-time pickup, cancel it here first, then create a new occasional pickup from the Shipping tab in your Sendcloud panel.
How to open a claim to cancel a pickup
- In your Sendcloud panel, open the Support menu and click +New ticket.
- Select the category Product features.
- Select Occasional Pickup (a one-time pickup) or Recurring Pickups, depending on which one you want to cancel.
- Select the carrier related to the pickup.
- For Pickup issue, select Cancel pickup.
- Select the pickup address, and add the pickup number if you have it.
- For an occasional pickup, fill in the pickup date. For a recurring pickup, fill in the timeframe you want to cancel.
- Add any extra information that could help us process the cancellation.
- Click Send. If you need more information before finishing, click Save as draft and continue later.
What happens next
Once your claim is submitted, we forward it to the carrier and keep you updated on the outcome.