Purpose: This article explains how third-party plugins and custom themes can affect the functionality of the Sendcloud plugin when using WooCommerce, Magento, or PrestaShop. It outlines common issues, troubleshooting steps, and how to request support for specific plugins.
Using 3rd party plugins
If you're using WooCommerce, Magento, or PrestaShop with third-party plugins or custom themes, there’s a chance they might interfere with the Sendcloud plugin.
To ensure long-term stability and fast updates, we’ve decided to limit support for third-party plugins and themes.
⚠️ Potential issues
Conflicts with external plugins can cause issues like:
- Shipping labels are not generating correctly
- Orders are not syncing between your shop and Sendcloud
- Missing service point selectors
⚙️ Troubleshooting
What to do if you run into issues:
- Disable other plugins/themes and re-test
- If the problem disappears, reach out to the plugin provider
If you’d like us to support a specific plugin, you can submit a request through the Support section in your account.