Purpose: This is a disclosure of the sub-processors of Sendcloud.
Every company needs tools & automation to run its operations smoothly. Sendcloud uses the following sub-processors to provide you with the best shipping platform and continuously keep improving our services. The overview consists of the name and the purpose of each tool or service provider.
| Name | Purpose | Location |
| Amazon Web Services EMEA SARL | Our Shipping Platform is hosted on AWS | EU |
| CM.com | To support SMS tracking notifications and WhatsApp tracking notifications (only if you have enabled this feature in Sendcloud platform) | EU |
| Zendesk Inc. | Support Suite CRM (Tickets, Chat, Phone, Guide) | EU |
| Trustpilot | To support verified reviews in tracking notifications (only if you have enabled this feature in Sendcloud platform) | EU |
| Twilio Inc. (SendGrid) | Email communication (Tracking emails, etc.) | EU |
| 360dialog GmbH | Support WhatsApp tracking notifications (only if you have enabled this feature in Sendcloud platform) | EU |