Map your Sendcloud and PrestaShop statuses to customize order updates – Sendcloud Help Center

Purpose: Learn how to map statuses to customize the order updates that Sendcloud statuses trigger in your PrestaShop back office.

If you recently upgraded from a PrestaShop V1 integration to PrestaShop V2, read the section on How to reproduce the behavior of PrestaShop V1 statuses to find out how to map the statuses so that they are equivalent to the settings of your previous integration.

How to map order statuses

Note: Any change in the status of an order in Sendcloud will be automatically reflected in your PrestaShop store.

While processing your orders in Sendcloud you might want to trigger specific actions or statuses to track your order's progress in PrestaShop. To customize these updates, you can map each Sendcloud status to the corresponding PrestaShop status of your choice (or to none, if you prefer not to).

Follow the instructions below to map order statuses:

In the Sendcloud panel go to Settings > Integrations > Find your Prestashop V2 integration > Click Configure.
On the integrations settings page, expand the Order status mapping section
Initially, you will see the default mapping of Sendcloud statuses and those configured in the backend of your PrestaShop store.
To make custom adjustments as to which PrestaShop status should be set once the order’s status in Sendcloud changes, select one of the available statuses from the drop-down list. This list displays all the statuses that exist in your online store.
Repeat Step 4 for every Sendcloud status that you want to map.
Click Save changes to save any modifications.

Reset to default mapping

If you want to revert the changes and go back to the default set of statuses, click the Reset to default mapping button and then click Reset to default to confirm.

How to reproduce the behavior of PrestaShop V1 statuses

Note: This section applies to users who have upgraded from PrestaShop V1 to PrestaShop V2 and want to learn how to map the statuses so that they are equivalent to those set up in the legacy integration.

Don't send any feedback

If you don't want Sendcloud to send any feedback to PrestaShop, which means that Sendcloud's statuses won't trigger any update of the order statuses in PrestaShop, click the drop-down menu and set all of the PrestaShop Status values to "None".

Change the parcel's status to "Sent" when the carrier processes (scans) the label

To update the status to "Sent" when only when the parcel is picked up by the carrier, map the Sendcloud status "In transit" to "Shipped" and the "Ready to send" Sendcloud status to "None".

Change the parcel's status to "Sent" immediately when the label is created (announced to carrier)

To update the status to Sent in PrestaShop immediately when the label is created in Sendcloud, map both Sendcloud status "Ready to send" and "In transit" to "Shipped".

Send "Canceled" status to shop

To change the PrestaShop order status to “Cancelled” when the label is canceled in the Sendcloud panel map the “Cancelled” status to “Canceled”.

Don't send "Canceled" status

If you don’t want to cancel orders after canceling labels map the “Cancelled” status to “None”.

How to manage order statuses in PrestaShop

To manage PrestaShop statuses, follow these steps:

In your PrestaShop back office, click Shop Parameters under Configure
Select Order Settings
Click Statuses to view the list of all the configured order statuses
Click Edit to modify an order status.

Read the PrestaShop documentation or visit their Help Center for more details. If you need assistance with setting up your PrestaShop store, contact PrestaShop Support directly.

Note: Changes to statuses made in Prestashop take a few minutes to update in Sendcloud.

→ Connect PrestaShop to Sendcloud