- My parcel is delayed, what do I do?
- I didn't use this label, so why is it on my invoice?
- Where can I find shipping prices?
- Why did I receive a surcharge for my shipment?
- My parcel didn't receive a scan - what do I do?
- Why did my invoice include VAT even though I should not be paying it?
See all 21 articles
- How do I cancel my shipment?
- How can I add my own carrier contract?
- Contract activation errors
- How do I manage shipment weights in Sendcloud?
- Carrier disruptions during peak season
- How to upload your own prices from your direct carrier contract
See all 16 articles
- Can I create test labels with Sendcloud?
- FAQ Service Points
- How can I prevent my outbound shipments from being returned to sender?
- How to choose the best packaging for your products
- How to use the +add filter function
- How to create multicollo shipments
See all 12 articles
- Export Declaration for shipping from Italy to outside-EU (Dichiarazione di Libera Esportazione)
- Send your customs documents digitally via Paperless Trade
- How to add your IOSS number
- Carrier changes due to Brexit
- Shipping from the UK to the EU post Brexit
- How to download/print customs documents through Sendcloud
See all 11 articles