Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find GLS from the list. Click Add contract. Here you can add the credentials needed to validate the connection to GLS. Make sure to select Country > Netherlands since GLS is also active in our other markets.
Step 3: Enter your GLS contract details
Complete the form with the information below and click "Save" when you are done.
- Username
This is your GLS API-account username (e.g. sendclouduser-api). Please request this API-account username and password via your GLS account manager. - Password
This is your GLS API-account password. - Customer Number (optional)
The GLS customer number is linked to the API account and will be provided by your GLS account manager (e.g. 35001234). - Customs Password (optional)
You need a customs username and password for your non-EU shipments. Please ask your GLS Account Manager for your credentials for the customs API. - Customs Username (optional)
This is your customs password provided by GLS.
If you don't know how to obtain any of the information listed above, contact your GLS account manager for guidance.
Please note: Also contact your GLS account manager to request activation for tracking updates. If this option is not activated, you will not be able to receive any status updates in your Sendcloud panel. This may cause the labels to appear in the tab Created labels instead of Shipped. Also, the status of the parcels will indicate "Ready to send", even if they are already being shipped.
Done! Once you've followed the steps above, your GLS contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your GLS rates. When you create a label with a GLS shipping method, the label price will now show as 0.00 EUR in your account.