Purpose: in this article, you can find Mondial Relay shipping conditions. These are rules set by Mondial Relay for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.
Domestic shipping methods
Mondial Relay Point Relais L
Parcel delivery to one of the Relay Points available across Belgium and the Netherlands within an average of 3 working days*.
Dimensions:
- Maximum weight: 30 Kg
- Max weight volume: 0.125 m³
- Max length: 120 cm
- Max dimensions: L + W + H = 150 cm
- Mailing label glued flat on the largest side of the package
Criteria:
- Drop-off in one of the member Relay Points Belgium or the Netherlands
- Notification by email and/or SMS
- Delivery of the parcel to the recipient on presentation of an identity document and against a digital
- signature.
- Parcel available as a Relay Point for 14 calendar days
- No calling card
*Delivery is only possible within the country of parcel handover. For example: from the Netherlands to the Netherlands or from Belgium to Belgium.
Shipping methods to Europe
Mondial Relay Point Relais International
Delivery of your parcels in a Relay Point in France, Belgium, Spain, Luxembourg and the Netherlands within an average of 3 to 4 working days.
Dimensions:
- Maximum weight : 30 Kg
- Max volume weight: 0.125 m³
- Max length: 120 cm
- Max dimensions: L + W + H = 150 cm
- Mailing label glued flat on the largest side of the package
Criteria:
- Deposit in one of the member Relay Points in Belgium or the Netherlands
- Notification by email and/or SMS
- Delivery of the parcel to the recipient on presentation of an identity document and against a digital signature.
- Parcel available as a Relay Point for 14 calendar days
Surcharges
Surcharge manual processing - 15 EUR
Parcels with one of the following characters will be processed manually. Those shipments will receive a surcharge of €15 called "Surcharge manual processing". The characteristics are:
- Maximum dimensions: a length (diagonal) of more than 85 cm;
- Minimum dimensions: smaller than 20 x 10 cm, minimum height smaller than 1.5 cm and minimum weight smaller than 200 g;
- Parcels with an unstable or irregular shape (for example: spherical, cilinder shaped or a roll);
- Bad or only partly packed shipments;
- Packages that don't have the label on the right spot, are unreadable, covered or hidden, placed on a folding edge or don't meet the quality requirements of the ANSI-norms A or B;
- Packages that have the label across one of the unstable sides of the package (for example: the smallest side);
- Packages with content sticking out;
- Packages that have the label with an non-compliant presentation (reflective); and in general everything package that needs special care and will be handled manually in the sorting center.
Surcharge Baleares - 3 EUR
Packages that are being shipped to the Baleares receive a surcharge of €3.
Pickup information
When you ship over 400 parcels a month with Mondial Relay, you can request a pickup via customer support. Below the 400 shipments per month you can handover your parcels at a service point. Keep in mind that you can only drop-off 20 parcels per service point.
Packaging guidelines
The packaging used must be able to withstand the various types of handling operations during transportation. The following packaging and labeling guidelines are applicable to all the parcels entrusted to Mondial Relay:
- Labelling: Affix the label on the outer surface of the packaging, perpendicular to the parcel and on the largest side. Make sure that the barcode is readable and that the label is not damaged.
- Outer packaging: The box must be made of strong double wall BC-flute cardboard that has no mechanical damage. Packaging must be chosen according to the type of product that is transported inside. Read Mondial Relay's recommendations for each product category in the document shared below.
- Inner packaging: Use a strong filling; immobilize the product, if there are several products, keep them apart so they don't damage each other; and secure the contents to make sure they are in a stable position.
- Closure: Make sure the packaging is properly closed and sealed with double H-tape with a minimum width of 48 mm.
- Minimum parcel dimensions:
- Size: 15 x 10 cm
- Weight: 100 g
- Thickness: 1 cm
For more details, read the Packaging Specifications prepared by Mondial Relay.
Excluded goods and/or substances
By using the services of Mondial Relay, you agree not to entrust them with the organization of the transport of illegal and/or prohibited goods. Mondial Relay will not (arrange to) transport and/or (arrange to) deliver the following goods and/or substances to a Collection Point:
a. The dangerous substances listed in the European Agreement for the International Carriage of Dangerous Goods by Road ("ADR") in Classes 1 to 9, such as explosives, ammunition, gases, inflammable, radioactive, toxic or corrosive substances as well as all objects which by their nature or manner of presentation may pose a danger to man and his environment and to the safety of transport installations and means of transport, the environment and vehicles or which may damage and/or contaminate the other packages transported, other dangerous goods and/or substances;
b. If the transport of such goods or substances poses or may pose a danger to persons (including staff, auxiliaries or (sub)carriers) or other property; and
c. A non-exhaustive list: jewelry, precious stones, precious metals, securities or valuables, coins, foreign exchange or foreign currency, bank bills, means of payment (including credit cards, cheques, bearer securities), vouchers, goods falling within the scope of an ATA carnet including exhibition items, consignments containing human ashes or funeral relics, live or dead animals, (replica) (fire) weapons and/or their parts, narcotics, artifacts, counterfeit products, legally prohibited publications or audio-visual media, foodstuffs requiring conditioned conquest, examination copies/texts and tenders and documents to be provided in connection therewith, contracts, test results and similar documents.
Claims
Domestic claim - 3,40 EUR per kilogram
In case of loss or damage of the goods, Mondial Relay's liability is limited to the compensation of only the material damage caused to the goods or resulting from their loss. This compensation is limited to an amount of € 3.40 per kilogram of gross weight damaged, reduced in value or lost. The number of kilograms for the purpose of calculating compensation shall be the weight of the damaged or lost item as stated on the bill of lading. The compensation for loss or damage to the Parcel and/or any other damage is limited to the lesser of the replacement cost or repair cost of the lost or damaged Parcel, with a maximum of € 102 excl. VAT per shipment. For damages other than those resulting from the loss of or damage to the Parcel, such as consequential damages, business interruption or intangible damages, the Mondial Relay is not liable under the General Conditions or Agreement.
International claim - 8,33 BTR per kilogram
In accordance with the provisions of the Convention on the Contract for the International Carriage of Goods by Road (CMR), the compensation in case of trouble or loss of the package for international carriage of goods is 8.33 SDRs per kilogram.Transit times
Mondial Relay shall make reasonable efforts to deliver the Parcels in accordance with the indicative delivery time (as included on the website or Offer or Agreement). Failure to deliver within that delivery time shall not give rise to any legal claim for any reason whatsoever against Mondial Relay.In the following cases, Mondial Relay cannot be held liable by Customer (as further defined in Mondial Relay's General Terms and Conditions of Sale):
a. From the nature or defect of the contents of the Package;
b. Due to faulty packaging;
c. From any other cause attributable to the Customer;
d. As a result of war or armed conflict;
e. By arrest or seizure by order of competent authority;
f. Due to incorrect or incomplete addressing; and
g. As a result of force majeure, in particular industrial disputes (including strikes), natural disasters, terrorist attacks, riots, sabotage and accidents.
Direct contract shipping methods
If you have a direct contract with Mondial Relay, you can easily integrate it with your Sendcloud account. Our Mondial Relay Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
Shipping method | Shipping method ID |
(NOUVELLE) Mondial Relay Home International B2C 0-30kg | 10313 |
(NOUVELLE) Mondial Relay Home International C2C 0-30kg | 10323 |
(NOUVELLE) Mondial Relay Point Relais International - Retour 0-30kg | 10335 |
Mondial Relay Point Relais International - Retour 0-30kg | 6901 |
Mondial Relay Point Relais - Retour 0-30kg | 6902 |
(NOUVELLE) Mondial Relay Point Relais B2C Dual Carrier API 0-30kg | 10324 |
(NOUVELLE) Mondial Relay Point Relais C2C Dual Carrier API 0-30kg | 10325 |
Mondial Relay Point Relais International 0-0.5kg | 2110 |
Mondial Relay Point Relais International 0.5-1kg | 2108 |
Mondial Relay Point Relais International 10-15kg | 2111 |
Mondial Relay Point Relais International 1-2kg | 2106 |
Mondial Relay Point Relais International 2-3kg | 2105 |
Mondial Relay Point Relais International 3-5kg | 2104 |
Mondial Relay Point Relais International 5-7kg | 2107 |
Mondial Relay Point Relais International 7-10kg | 2112 |
Users agree to be aware of the:
Algemene verkoopvoorwaarden Mondial Relay
This article is provided by Sendcloud as an indication, the carriers present on the platform reserve the right to modify the conditions indicated above. Under no circumstances can Sendcloud be held liable.
Please note that in the event of non-compliance with the above terms and conditions of sale, the carrier may charge an additional fee.