Purpose: view the shipping conditions of worldwide delivery provider CTT Express.

International shipping

Important: For international shipments, it is necessary to include the recipient's local telephone number, either landline or mobile. In case of an incident, the carrier does not call Spanish numbers.

CTT Express International Express

This shipping method can be used for B2B and B2C deliveries all over the world*. Shipments will be operated via air by the carrier B2C.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday
Transit times: 1-4 days depending on the destination; (this is just an indication)
3 delivery attempts
Multicollo available for EU shipments
Incoterm: DAP
No POD (proof of delivery) available

Characteristics of the parcel:

Maximum length: 120 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: 200 kg/m³

*Available countries:

Europe:

AT,BE,BG,HR,CY,CZ,DK,EE,FI,FR,DE,GR,HU,IE,IT,LV,LT,LU,MT,NL,PL,RO,SK,SI,SE

World:

AL,DZ,AS,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BW,BR,IO,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,CU,CG,DJ,DO,DM,EC,EG,SV,GQ,ER,ET,FJ,GF,PF,GA,GM,GE,GH,GL,GD,GP,GU,GT,GN,GW,GY,HT,HN,HK,IS,IN,ID,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LB,LS,LR,LI,MO,MK,MG,MW,MY,MV,ML,MP,MH,MQ,MR,MU,MX,FM,MD,MC,MN,ME,MS,MA,MZ,NA,NP,AN,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,PR,QA,RE,RU,RW,LC,SA,SN,RS,SC,SG,SO,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,WF,YE,ZM,ZW

CTT Express International Ecommerce

This shipping method can be used for B2B and B2C deliveries in Europe*. Shipments will operated by land via TNT.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday
Transit times: 4 days (this is just an indication)
SMS update
3 delivery attempts
Incoterm for GB: DAP
No POD (proof of delivery) available
No multicollo

Characteristics of the parcel:

Maximum dimensions: 30 cm x 30 cm x 40 cm
Maximum weight: 30 kg
Maximum volumetric weight: 250 kg/m³

*Available countries:

FR,DE,IT,BE,NL,GB

CTT Express International Economy

This shipping method is a budget option for B2B and B2C deliveries all over the world*. Shipments will be operated via air by the carrier B2C.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday
Transit times: 4-5+ days (this is just an indication)
3 delivery attempts
Multicollo available for EU shipments
Incoterm: DAP
No POD (proof of delivery) available

Characteristics of the parcel:

Maximum length: 120 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 70 kg
Maximum volumetric weight: 250 kg/m³

*Available countries:

Europe:

AT,BE,BG,HR,CY,CZ,DK,EE,FI,FR,DE,GR,HU,IE,IT,LV,LT,LU,MT,NL,PL,RO,SK,SI,SE

World:

CTT Express International Economy (France)

This shipping method is a budget option for B2B and B2C deliveries to France. Shipments will be operated via air by the carrier B2C.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday
Transit times: 4 (this is just an indication)
3 delivery attempts
No POD (proof of delivery) available

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 30 kg
Maximum volumetric weight: 250 kg/m³

Documentation required for shipping outside the European Union

For shipments outside the EU, you need to attach the following additional documents, in addition to those mentioned in our article on How to ship internationally with Sendcloud.

Invoice without VAT: with total value, which must be greater than 0 euros. Failing this, a Declaration of Contents with details, including the sender's and recipient's DNI/NIE. If the sender is not Spanish, a copy of his/her identity card is also required.
Waste: this document certifies that the export of the shipment will have a specific use at destination and is not a waste shipment to another country. Download and fill in this form.
Dual-use: this certifies that the contents of the shipment will not have a military use. Download and fill in this form.
CITES: certifies that the exported products are not included in the list of endangered species of wild fauna and flora. Download and complete this form.

For shipments to the United Kingdom, the EORI number of the sender and recipient must be included on the invoice or declaration of contents.

For shipments to the United States, the currency used on the invoice or declaration of contents must be US dollars.

Peninsula shipping (Spain and Portugal)

Please note that the destination postcodes which are supported for shipments to and from Portugal change regularly, therefore, please check the following URL before creating your shipment: http://transfer.cttexpress.com/IT/export/integra/CANALREC.txt

CTT Express Iberian Peninsula (24h/48h/10:00/14:00)

This shipping method lets you ship within the Iberian Peninsula (Portugal and Spain). Shipping from Portugal is only available with a direct CTT Express contract.

Shipping method features:

Request a pickup
24h and 48h delivery available
Delivery before 10:00 and 14:00 available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Additional services:

CTT Express Peninsula Iberica Firma + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Iberian Peninsula to Service point (24h/48h)

This shipping method lets you ship from the Iberian Peninsula (Spain) to another destination in Spain or Portugal. Shipping from Portugal is not supported for this shipping method.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Iberian Peninsula Ecommerce (24h/48h)

This shipping method lets you ship from the Iberian Peninsula to destinations in Spain and Portugal.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday
SMS update
3 delivery attempts

Additional services:

CTT Express Peninsula Iberica Firma + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

(Canary Islands and Baleares)

CTT Express - inter-island (Direct contract only)

This method can be used to ship between islands of the same island group (within Canaries or within Baleares).

Shipping method features:

Delivery before 14:00 available
Servicepoint delivery (PUDO) available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Baleares (24h/48h)

This shipping method lets you ship to the Baleares. Shipping from Portugal is only available with a direct CTT Express contract.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Additional services:

CTT Express Baleares Firma + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Baleares to service point

This shipping method lets you ship to a service point the Baleares. Shipping from Portugal is only available with a direct CTT Express contract.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Baleares Ecommerce

This shipping method lets you ship from Spain to the Baleares.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
SMS update
Delivery days: Monday - Friday

Additional services:

CTT Express Baleares Ecommerce + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Canarias

This shipping method lets you ship to the Canarias. Shipping from Portugal is only available with a direct CTT Express contract.

Shipping method features:

Request a pickup
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Canarias to service point

This shipping method lets you ship to a service point the Canarias. Shipping from Portugal is only available with a direct CTT Express contract.

Shipping method features:

Request a pickup
24h available
Tracking available
Delivery days: Monday - Friday

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express - Canarias Ecommerce (Direct contract only)

This method lets you ship from Spain to the Canarias.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday

Additional services:

CTT Express Canarias Ecommerce Firma + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Canarias Maritimo

With this shipping method you can ship parcels between the Spanish Peninsula and the Canarias by boat. Shipping from Portugal is only available with a direct contract.

Shipping method features:

Request a pickup
Tracking available
Delivery days: Monday - Friday

Additional services:

CTT Express Canarias Maritimo Firma + DNI 0-40kg (Signature and ID required)*

*Note: This method only requires the customer to provide an ID number to insert into the Proof of Delivery. It does not verify that the ID matches the name printed on the label.

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/3000 = 333 kg/m³

CTT Express Otros (24h/48h)

CTT Express Otros can be used to ship to other territories: Ceuta, Melilla, Andorra, Gibraltar, Azores and Madeira. Shipping from Portugal is only available with a direct contract.

Shipping method features:

Request a pickup
24h delivery available, 48h direct contract only
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Returns

CTT Express Pick + Return (24h/48h)

Arrange a pickup in combination with a return. If a label is created with this return method, a pickup will automatically be arranged for the next work day. Returns are only possible from Spain. Returns back to Portugal are direct contract only. Pickup fees apply and are not included in the shipping price.

Shipping method features:

Pickup the next work day
No cancellation possible after the driver confirms
24h delivery available, 48h direct contract only
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Retorno (24h/48h) (Direct contract only)

When an outgoing and incoming shipment need to happen simultaneously, you can use this exchange shipping method. When you use this method, two labels will be created. You only need to print the outbound label. The second label will be supplied by the driver when he comes to pickup the parcel. Available for exchanges within the Peninsula Iberia.

Shipping method features:

Pickup the next work day
No cancellation possible after the driver confirms
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Balearic Pick + Return

Arrange a pickup in combination with a return. If a label is created with this return method, a pickup will automatically be arranged for the next work day. Returns are only possible from the Baleares. Returns back to Portugal are direct contract only. Pickup fees apply and are not included in the shipping price.

Shipping method features:

Pickup the next work day
No cancellation possible after the driver confirms
24h delivery available, 48h direct contract only
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

CTT Express Balearic Retorno (24h/48h) (Direct contract only)

Shipping method features:

Pickup the next work day
No cancellation possible after the driver confirms
24h and 48h delivery available
Tracking available
Delivery days: Monday - Friday
3 delivery attempts

Characteristics of the parcel:

Maximum length: 150 cm
Maximum dimensions: L x W x H = 240 cm
Maximum weight: 40 kg
Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Pickups

Incidental

When you ship less than 1000 parcels a month, you can schedule an incidental pickup via the Sendcloud panel. There is a fee of 0.50 EUR per parcel (with a minimum of 4 parcels). This fee also applies to Pick&Return methods.

CTT Express works in 2 different shifts:

Morning shift: 10:00 - 14:00

Afternoon shift: 15:00 - 19:00

Same day incidental pickups can only be scheduled for the afternoon shift and they must be requested before 12:00.

Pickups for the morning shift must be scheduled the previous working day before 16:00.

Recurring

When you ship 1000+ parcels a month, you can request a recurring pickup with CTT Express. Contact our Customer Support team if you're interested.

There is a maximum of 99 parcels per pickup. In case you don't have any parcels, make sure to contact your local office. If they show up and you don't have any parcels, a fee of 1.18 EUR will be charged.

Extra fees

No label: Labels must be printed. If you request labels from CTT Express, they'll charge you 1.13 EUR on top of additional costs incurred by CTT Express or Sendcloud. These labels will not be available in Sendcloud and therefore no claims can be processed. Make sure to print your labels to prevent this from happening.

Waiting time: Prepare your parcels on time. For every minute the driver needs to wait, a surcharge of 0.64 EUR will be taken into account (0.64 EUR per minute).

For more information on CTT pickups, click here.

Claims

Coverage

According to the Land Transport Contract Law, CTT Express will compensate 6,28 € per kilogram and such compensation may never exceed the value of the shipped goods.

Deadlines

CTT Express applies the following maximum legal deadlines:

Concealed damage or lack of contents detected after delivery: 7 calendar days from the date of delivery.
Damage declared at the time of delivery, lost and/or shipments that do not arrive at their destination for other reasons: 1 calendar year from the date of delivery.

Required information

In order to process your claim, it is necessary that you provide as many details as possible when filling in your claim through your Sendcloud panel. Do not forget to attach the following documents:

Letter of complaint written by the customer
Proof of purchase value
Photographs of the packaging, protections, shipping label and damage to the merchandise in case of damage

Read our article How do I start an investigation or file a claim for my parcel? to see how to open a claim from your Sendcloud panel.

Claim settlement

For loss claims, according to the Land Transport Contract Law, the maximum investigation period is 21 days. After this time, if the claim is accepted, the claim will be settled.

If you wish to insure your shipments based on the purchase value, in addition to the shipping costs, we recommend that you add Sendcloud Shipping Protection. Read the terms and conditions here: Insurance: Sendcloud Shipping Protection

Please carefully read the shipping conditions to avoid the above surcharges. Make sure that you stay well within the permitted dimensions and ensure that the packaging meets the correct criteria.