Purpose: Check the CTT Express shipping and return methods that are available in Sendcloud, as well as the carrier's transport conditions.

Related articles

→ CTT Express surcharges

→ CTT Express contract activation

Sub-broker Contract Activation

If you want to use Sendcloud Rates for CTT Express, you need to activate a sub-broker contract. Follow these steps:

• Go to Shipping > Carriers 
• Find CTT Express and select "Request Sendcloud Rates"
• Complete the required form to request a subbroker contract.

Once your request is processed, Sendcloud Support will add your sub-broker number to the system.

Iberian Peninsula

CTT 24

Shipping method characteristics:

• Next-day delivery service from Monday-Friday (excl. public holidays) from Mainland Spain to Portugal
• Home delivery
• Online tracking available
• Up to 2 delivery attempts
• DAP, DDP and Cash on Delivery (COD) options only available with a direct contract
• Shipping from Portugal only possible with a direct contract
• Shipping to Andorra and Gibraltar only possible with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Service point delivery (PUDO)
• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

CTT 48

Shipping method characteristics:

• Delivery within 48 hours from Monday-Friday (excl. public holidays) from Mainland Spain to Portugal
• Home delivery
• Online tracking available
• Up to 2 delivery attempts
• DAP, DDP and COD options available only with a direct contract
• Shipping from Portugal possible only with a direct contract
• Shipping to Andorra and Gibraltar possible only with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Service point delivery (PUDO)
• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

Balearic Islands

CTT Baleares Economy

Shipping method characteristics:

• Express delivery within 48 hours from Monday-Friday (excl. public holidays)
• Online tracking available
• Up to 2 delivery attempts
• Shipping from Portugal only possible with a direct contract
• COD only possible with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150 cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Service point delivery (PUDO)
• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

CTT Baleares Express

Shipping method characteristics:

• Express delivery within 24 hours from Monday-Friday (excl. public holidays)
• Online tracking available
• Up to 2 delivery attempts
• Shipping from Portugal possible only with a direct contract
• COD only possible with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150 cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Service point delivery (PUDO)
• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

International shipping

CTT International Express

Shipping method characteristics:

• Global express shipping (within the European Union and to other international destinations outside the EU)
• Shipping from Spain only 
• Air freight
• Transit times depend on the destination
• Home delivery
• Up to 2 delivery attempts
• Tracking available
• Multicollo available for EU shipments
• DAP (DDP possible with your own direct contract)

Parcel dimensions:

• Maximum length: 120 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 120 cm
• Maximum volumetric weight: L x W x H/6000 = 200 kg/m³

Additional services:

• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

CTT International Ecommerce

Shipping method characteristics:

• Shipping from Spain to Belgium, The Netherlands, Germany, France or Italy
• Land freight
• Home delivery
• Tracking available

Parcel dimensions:

• Maximum length: 60 cm
• Maximum width: 40 cm
• Maximum height: 40 cm
• Maximum weight: 30 kg

Additional services:

• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

Returns

CTT Pickup Return 24/48 

Return method characteristics:

• The return shipment is delivered within 24/48 hours from Monday-Friday (excl. public holidays)
• Only from and to Spain
• Pickup scheduled for the next workday
• Returns from Spain to Portugal possible with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150 cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

CTT Pickup Return Baleares Express/Economy

Return method characteristics:

• The return shipment is delivered within 24 (Express)/48 (Economy) hours from Monday-Friday (excl. public holidays)
• Only from the Balearic Islands and to Spain
• Pickup scheduled for the next workday
• Returns from the Balearic Islands to Portugal possible with a direct contract

Parcel dimensions:

• Maximum length: 150 cm
• Maximum weight: 40 kg
• Maximum total size (width + length + height): 240 cm, with no measure exceeding 150 cm
• Maximum volumetric weight: L x W x H/6000 = 167 kg/m³

Additional services:

• Morning pickup (Recogida AM)
• Afternoon pickup (Recogida PM)

Documentation required for shipping outside the European Union

For shipments outside the EU, you need to attach the following additional documents, in addition to those mentioned in our article on How to ship internationally with Sendcloud.

• Invoice without VAT: It must include the total value (higher than 0 EUR). If not available, attach a detailed Declaration of Contents that includes sender's and the recipient's DNI/NIE. If the sender is not Spanish, a copy of their identity card is also required.
• Waste: This document certifies that the export of the shipment will have a specific use at destination and is not a waste shipment to another country. Download and fill in this form.
• Dual-use: This certifies that the contents of the shipment will not have a military use. Download and fill in this form.
• CITES: This certifies that the exported products are not included in the list of endangered species of wild fauna and flora. Download and complete this form.

For shipments to the United Kingdom, the EORI number of the sender and recipient must be included on the invoice or declaration of contents.

For shipments to the United States, the currency used on the invoice or declaration of contents must be US dollars.

Pickups

Incidental pickups are not available with CTT Express. Instead, you can use Pick & Ship shipping methods, which include "Recogida" (pickup) in their name. There are two pickup options: morning (Recogida AM - 08:00-14:00) and afternoon (Recogida PM - 14:00-20:00). The price of these shipping methods includes a 0.50 EUR-fee per parcel that needs to be picked up.

For instructions on how to schedule a recurring pickup the conditions, read our article Pickup conditions in Spain.

Claims

Delivery methods for direct contracts only

Apart from the additional services mentioned above, such as DAP, DDP or COD, there are some shipping methods that Sendcloud offers only for those users who have a direct contract with CTT Express integrated into their account.
If you use one of these methods, you will be shipping at your own negotiated rates. Contact your Account Executive at CTT Express to check whether these methods are included in your contract, or to negotiate the conditions.

Our CTT Express Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Click the topic below to see the shipping methods that are supported:

Failure to comply with the agreed transport conditions of CTT Express may result in you receiving a surcharge. When you ship with CTT Express, you automatically agree to these conditions.