Purpose: View the surcharges of French carrier Colis Privé. You may receive a surcharge if your parcel shipment does not meet the terms and conditions set out by the carrier.
Disclaimer: The carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below. Always refer to the carrier's official website for more detailed information.
All surcharges are VAT excluded and are applied on top of the shipping costs.
Fuel surcharge
Colis Privé applies a fuel surcharge to all parcels. This rates changes monthly. See the fuel surcharge percentage for each month on Colis Privé's official website.
Click here for more general information about fuel surcharges.
Home delivery within France
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Second delivery attempt - 0.15 EUR
In case the receiver isn't at home and another delivery attempt needs to be made, a surcharge of 0.25 EUR will be invoiced. -
Manual sorting/oversized parcels - 5.95 EUR
Shipments corresponding to the following description will be subject to a surcharge of 6.15 EUR.
Dimensions:
- The sum of the length + width + height of the package is greater than or equal to 150 cm.
- Packages with the longest side of the package greater than or equal to 100 cm
- Packages that exceed the maximum weight of 20 kg
- Cylindrical packages with a length exceeding 22 cm
- Cylindrical packages with a diameter exceeding 5 cm
Characteristics:
- Unstable package or unusual shapes that require special handling (for example: cylinders)
- Shaped as a roll
- Unwrapped or poorly wrapped
- The barcode of the label is difficult or impossible to read
- Processing of misdirected parcels - 3.30 EUR
-
Parcel notice missing - 0.40 EUR
If the information on the label is missing, incomplete or inaccurate at the moment of sorting, a surcharge of 0.40 EUR will be charged. Keep in mind: if the missing/incorrect information is the municipality or postcode, another surcharge (seen below) will apply. -
Error for municipality or postcode - 2.80 EUR
In case the wrong municipality or postcode is displayed on the label, manual work is required. Because of this, a surcharge of 2.00 EUR will be taken into account. -
Incomplete file - 0.35 EUR
When the recipient's email address or cell phone number is making, you'll be charged 0.20 EUR for an incomplete file. -
Processing of parcels not covered by contract - 60 EUR
When you ship products that are restricted by Colis Privé, you'll receive a surcharge of 50.20 EUR. For this list of restrictions, please see the Colis Privé terms and conditions.
Small Pro Point Relais
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Manual sorting oversized parcels - 5.95 EUR
Shipments corresponding to the following description will be subject to a surcharge of 6.15 EUR.
Dimensions:
- The sum of the length + width + height of the package is greater than or equal to 150 cm.
- Packages with the longest side of the package greater than or equal to 100 cm
- Packages that exceed the maximum weight of 20 kg
- Cylindrical packages with a length exceeding 22 cm
- Cylindrical packages with a diameter exceeding 5 cm
- Unstable package or unusual shapes that require special handling (for example: cylinders)
- Shaped as a roll
- Unwrapped or poorly wrapped
- The barcode of the label is difficult or impossible to read
- Second delivery attempt - 0.15 EUR
-
Parcel notice missing - 0.40 EUR
If the information on the label is missing, incomplete or inaccurate at the moment of the initial scan (except due to errors in the municipality or postcode information), a surcharge of 0.40 EUR will be charged. If the error is due to municipality or postcode information, the surcharge will be 0.20 EUR. Keep in mind: if the missing/incorrect information is the municipality or postcode, another surcharge (seen below) will apply. -
Error for municipality or postcode - 2.80 EUR
In case the wrong municipality or postcode is displayed on the label, manual work is required. Because of this a surcharge of 2.00 EUR will be taken into account. -
Incomplete file - 0.35 EUR
When the recipient's email address or cell phone number is making, you'll be charged 0.20 EUR for an incomplete file. -
Notification by SMS (rate per sending) - 0.10 EUR
For every SMS update Colis Privé sends, a fee of 0.20 EUR will be charged. -
Processing of parcels not covered by contract - 60 EUR
When you ship products that are restricted by Colis Privé, you'll receive a surcharge of 20.20 EUR. For this list of restrictions, please see the Colis Privé terms and conditions.
Small Pro Domicile
-
Manual sorting oversized parcels - 5.95 EUR
Shipments corresponding to the following description will be subject to a surcharge of 6.15 EUR.
Dimensions:
- The sum of the length + width + height of the package is greater than or equal to 150 cm.
- Packages with the longest side of the package greater than or equal to 100 cm
- Packages that exceed the maximum weight of 20 kg
- Cylindrical packages with a length exceeding 22 cm
- Cylindrical packages with a diameter exceeding 5 cm
- Unstable package or unusual shapes that require special handling (for example: cylinders)
- Shaped as a roll
- Unwrapped or poorly wrapped
- The barcode of the label is difficult or impossible to read
- Signature for delivery - 0.65 EUR
-
Parcel notice missing - 0.40 EUR
If the information on the label is missing, incomplete or inaccurate at the moment of the initial scan (except due to errors in the municipality or postcode information), a surcharge of 0.40 EUR will be charged. If the error is due to municipality or postcode information, the surcharge will be 0.20 EUR. Keep in mind: if the missing/incorrect information is the municipality or postcode, another surcharge (seen below) will apply. - Processing of misdirected parcels - 3.10 EUR
-
Error for municipality or postcode - 2.80 EUR
In case the wrong municipality or postcode is displayed on the label, manual work is required. Because of this a surcharge of 2.00 EUR will be taken into account. -
Incomplete file - 0.35 EUR
When the recipient's email address or cell phone number is making, you'll be charged 0.20 EUR for an incomplete file. -
Notification by SMS (rate per sending) - 0.10 EUR
For every SMS update Colis Privé sends, a fee of 0.20 EUR will be charged. -
Processing of parcels not covered by contract - 60 EUR
When you ship products that are restricted by Colis Privé, you'll receive a surcharge of 50.20 EUR. For this list of restrictions, please see the Colis Privé terms and conditions.
Home Delivery Belgium
-
Manual sorting oversized parcels - 5.95 EUR
Shipments corresponding to the following description will be subject to a surcharge of 6.15 EUR.
Dimensions:
- The sum of the length + width + height of the package is greater than or equal to 150 cm.
- Packages with the longest side of the package greater than or equal to 100 cm
- Packages that exceed the maximum weight of 30 kg
- Cylindrical packages with a length exceeding 22 cm
- Cylindrical packages with a diameter exceeding 5 cm
- Unstable package or unusual shapes that require special handling (for example: cylinders)
- Shaped as a roll
- Unwrapped or poorly wrapped
- The barcode of the label is difficult or impossible to read
- Signature for delivery - 0.65 EUR
- Second delivery attempt - 0.15 EUR
-
Parcel notice missing - 0.40 EUR
If the information on the label is missing, incomplete or inaccurate at the moment of the initial scan (except due to errors in the municipality or postcode information), a surcharge of 0.40 EUR will be charged. If the error is due to municipality or postcode information, the surcharge will be 0.20 EUR. Keep in mind: if the missing/incorrect information is the municipality or postcode, another surcharge (seen below) will apply. - Processing of misdirected parcels - 3.10 EUR
-
Error for municipality or postcode - 2.80 EUR
In case the wrong municipality or postcode is displayed on the label, manual work is required. Because of this a surcharge of 2.00 EUR will be taken into account. -
Incomplete file - 0.35 EUR
When the recipient's email address or cell phone number is making, you'll be charged 0.20 EUR for an incomplete file. -
Notification by SMS (rate per sending) - 0.10 EUR
For every SMS update Colis Privé sends, a fee of 0.20 EUR will be charged. -
Processing of parcels not covered by contract - 60 EUR
When you ship products that are restricted by Colis Privé, you'll receive a surcharge of 60 EUR. For this list of restrictions, please see the Colis Privé terms and conditions.
Like every carrier, Colis Privé has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with Colis Privé, you automatically agree to the following conditions: