Skip to main content
Deutsch English (GB) Español Français Italiano Nederlands

DHL Express France Contract Activation

Joan
  • Updated

dhl_express.jpgPurpose: Learn how to connect your DHL Express carrier contract with your Sendcloud account in three easy steps. 

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract 

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find DHL Express from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DHL. 

dhl_express_en.gif

Step 3: Enter your DHL contract details

Complete the form with the information below and click "Save" when you are done.

  • Username
  • Password
  • Account ID
  • DHL import number*
new_sc_en.PNG
If you don't know how to find any of the information listed above, contact your DHL Express account manager or DHL Express IT Support for guidance. 
Note: When applying for a DHL Express contact, it is important to state that you require a normal contract which contains a username, password and account ID. If you indicate that you want to ship via Sendcloud you may receive a "sub-account ID" instead, which you cannot use to connect to Sendcloud.

*If you don't add your DHL Express import number to your Sendcloud account, it's not possible to create returns with DHL Express via Sendcloud.

Done! Once you've followed the steps above, your DHL Express contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your DHL Express rates. When you create a label with a DHL Express shipping method, the label price will now show as 0.00 EUR in your account. 

Related articles