Topic: View how you can manage your login credentials for your Sendcloud account.
Manage your account
- You can manage your Sendcloud login credentials by going to Settings > Account
- Scroll down to the section Account overview to see the email addresses currently associated with this account
- To manage your login preferences and/or change your password, click Manage your account
- You will be redirected to the account management page: https://account.sendcloud.com/
If you have more than one email address you want to use to access your Sendcloud account, you can add them here. One email must be marked as the primary email address by toggling the switch on or off. Email addresses which have been verified by email, or not yet verified, will be noted here. Only verified addresses can be marked as the primary email address.
In this tab, you can change your current password.
Here you can connect or disconnect your Sendcloud account with your social media accounts (Facebook or Google) so that you can login to Sendcloud using the respective social media credentials.
Sendcloud 2-Factor Authentication
We have worked on a new security feature for Sendcloud called Customers - 2-Factor-Authentication. We want to explain, in easy steps, how you can activate the feature and how important it is to save the recovery codes.
Activating the 2-Factor Authentication
- You can activate the two-factor authentication by clicking here
For the next Step, you need to use an app like Google authenticator to scan the QR Code, type in the 6-digit code showing up in your app in the “Verification code” input, and tap on ''Verify'' to confirm that you really hook up 2FA correctly on your mobile device
- After your confirmation, you should see the following screen
- The authentication is now successfully enabled
How to log in
Once you log in with a 2FA enabled account, you will see the following screen (after you put your email/password credentials):
You need to input your 6-digit code, showing up in your authenticator app. You can also, alternatively, input an unused recovery code.
How to regenerate recovery codes
If you have used up all the recovery codes (or lost them), you can always press the “Regenerate recovery codes” button here.
How to disable 2FA
You can disable the 2FA authenticator by clicking here. You will see now the following screen:
After clicking on the "Disable two-factor" Button, you will be asked a question whether or not you really want to confirm the disabling.
If you are an enterprise customer, you can align with Sendcloud to have an SSO integration. Once set up, your company members can log in using their existing corporate credentials by following these steps:
- Click on the SSO button and fill in the form with your corporate email. This email has to be associated with your Sendcloud account.
- If your Sendcloud account is configured for your corporate email, you will be redirected to the identity provider to be logged in. For example: if you enter any @sendcloud.com email address, you will be redirected to the IDP for email addresses with a correlated domain, which in this case would be your Google account.
How do I reset my password?
If you've forgotten your password and can't access your account, click here to reset your password.