Purpose: Learn how to avoid unwanted DPD surcharges if your shipment does not fulfil the conditions of the carrier.
Please note: The carrier may change the terms and/or surcharges listed below, so changes may occur. Although we will do our best to inform you, no rights and obligations can be obtained from the information below.
Dimensions and weight limits
|
|
Kleinpaket (KP) |
Normalpaket (NP) |
|
Size |
min. DIN A5 |
min. DIN A5 |
|
Weight |
max. 3 kg |
max. 30 kg |
|
Edge length |
max. 50 cm |
max. 175 cm |
|
Girth |
max. 300 cm |
max. 300 cm |
Here you can find the DPD girth calculator*
*Please note that there is no 'Kleinpaket shipping method' when shipping to Germany. For all weight classes, the dimensions of the normal parcel (Classic) apply.
General surcharges
|
|
Price |
|
Exceeding the size or weight limit (national) / Parcel |
€22.00 |
|
Exceeding the size or weight limit International / Parcel |
€29.00 |
|
Island surcharge (zip code list on request) / Parcel |
€15.20 |
|
Non-conveyable goods / Parcel |
€3.95 |
|
Special handling for oversize/package (national) valid for packages with dimensions weight >35 kg, length >250 cm |
€35.20 |
| Special handling for oversize/package (international) valid for packages with dimensions weight >35 kg, length >250 cm
|
€150.20 |
|
Handling fee/package when using standard labels Mini/Max |
€1.70 |
| Tires / Parcel | €2.70 |
|---|---|
|
Single pickup (pickup of one single parcel at one address per day) |
€2.70 |
|
Two parcel pickup (pickup of two parcels at one address per day) |
€4.20 |
| Handling costs for customs clearance of parcels to UK (for all franking) | €7.90 |
|
Handling fee for export/import customs formalities for shipping outside the EU*/recipient |
€41.20 |
|
Service fee per invoice |
€10.15 |
|
No-Data Fee/Paket |
€1.10 |
|
Limited Quantity |
€2.70 |
|
Return fee domestic Return fee EU Return fee Third countries (BA, CH, IS, LI, RS) |
Shipping costs + 20% Shipping costs + 40% Shipping costs + 40% |
|
Energy costs |
€0.10 |
*When you ship a parcel outside the EU, using a DAP shipping method, the import costs are for the receiver. However, the handling fee shown in the table above is a fee from the carrier, charged separately from the import costs. This will be charged to you instead of the receiver.
Explanation for the surcharge for oversize and overweight
This surcharge is applied when the package is heavier than the maximum weight or larger than the maximum dimensions. These criteria are described in DPD's shipping terms and conditions. If a parcel is too heavy or too large it must be taken off the automatic sorting belt and processed manually. This results in surcharges.
When shipping overseas you must also consider the volume weight of the package. If the L x W x H / 5000 exceeds 31.5kg you can also expect this surcharge.
Dimensions
- Longer than 175cm in length
- Above 31.5kg weight
- Belt circumference greater than 300cm (1x length + 2x width + 2x height).
How can I avoid this surcharge?
To avoid this surcharge, we recommend staying well below the maximum weight and within the maximum dimensions. Packages are measured and weighed with specially calibrated equipment, but measurement differences can always occur. Always allow yourself some extra space to ensure that the dimensions are not exceeded. DPD recommends staying 15 cm below the maximum belt size. Click here for more information regarding packing your packages.
Winebox
If you ship wine via our conditions with DPD AT, you can order wine boxes via DPD AT. The following surcharges will be charged:
| Cardboard boxes |
Minimum order quantity in pieces sorted by type |
EUR per carton |
| 1 Wine for 0,75 l bottles | 20 | 1,65 |
| 1 Magnum for 1,50 l bottles | 10 | 2,45 |
| 2 Wine for 0,75 l bottles | 20 | 1,65 |
| 3 Wine for 0,75 l bottles | 20 | 1,65 |
| 6 Wine for 0,75 l and 1,0 l bottles | 20 | 2,05 |
| 12 Wine for 0,75 l and 1,0 l bottles | 20 | 3,00 |
| 18 Wine for 0,75 l and 1,0 l bottles | 10 | 4,60 |
Please note that this surcharge will only be charged for shipments from Austria to Germany. For the order, a customer number is necessary. If you do not have one yet, please contact our support, we will gladly ask for the activation at DPD AT.
The following fee will be charged:
0 - 10 kg = 1,49€
10 - 31.5 kg = 4,99€
Fuel surcharge
Due to the continuous increase of the fuel prices, Sendcloud is forced to introduce the fuel surcharge for DPD. During the second half of 2021, we've taken the loss due to the increasing fuel prices on us. This was with the assumption that prices would eventually go down/normalize again. Considering the current political situation and the economical climate, we don't expect this'll happen any time soon. Because of this we've introduced a temporary fuel surcharge.
How do we calculate this surcharge?
Per 1% over the 3% fuel surcharge an amount of 0.04 EUR/parcel will be charged.
Example: If the DPD fuel surcharge is 6.5%, then a surcharge of 0.14 EUR (3.5 x 0.04 EUR) will apply.
Important information about shipments to UK:
It is important that the required export documents are clearly visible on the outside of the shipment for shipments to the UK. In addition, DPD charges a surcharge of €7.55 for these shipments.
All information about shipping to the UK and which documents are required, you can find here.
Parcel pickup
If you want a pickup, we need to request a customer number from DPD AT.
We can request this if at least 20 packages are shipped per month. A service fee of 10,15* € is charged up to and including 29 parcels per month. Please note: If two different pickup addresses are saved in a Sendcloud account, DPD AT will also charge a fee of €10.15 twice. Single parcel pickups are 2.45 € / 3.60 € for two parcel pickups. Here are some examples of cases for better explanation.
- You ship more than 29 parcels per month, but only hand over 1 parcel to the driver. The service fee does not apply, but the fee for individual pickup does. You will be charged €2.10.
- You ship less than 30 parcels per month, but hand over 3 parcels to the driver for pickup. The service fee applies, but the fee for individual pickup does not. You will be charged €10.15.
- You ship less than 30 parcels per month and hand over only 1 parcel to the driver for pickup. You will be charged both the service fee and the fee for individual pickup. You will be charged €10.15 + €2.10.
- You ship less than 30 parcels per month and hand over only 2 parcels to the driver for pickup. You will be charged both the service fee and the fee for individual pickup. You will be charged €10.15 + €3.15.
The creation of a customer number for pick-ups is only possible from a parcel quantity of 50 per month. To create a customer number at DPD AT Schachinger, please contact our support.
Already included in our shipping prices
The following surcharges are already included in our shipping prices and won't be charged separately:
- LKW-Maut Osterreich /Paket
- LKW-Maut International /Paket
More information and the shipping conditions can be found here
DPD AT Shipping conditions