UPS Germany Surcharges – Sendcloud Help Center

Purpose: In this section, we explain how you can avoid UPS surcharges if your shipment does not meet the shipping conditions of UPS.

Please note: the carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.

As of 11-01-2021, fuel costs will be charged for shipments which receive a surcharge. This means that if you receive a surcharge for a parcel, you'll also be charged for a certain percentage of the fuel costs. You can find the latest percentage here. Fuel costs might vary based on the current fuel price.

Effective from 31 October 2021 until 15 January 2022, the Peak Season Surcharge will be a flat fee per
parcel in addition to existing rates (due volume), surcharges and/or fees:

	National	International
Additional handling	€5,95	€5,95
Large Parcel	€59,45	59,45
Parcels that exceed the maximum limit	€212,05	€212,05
Special procedure for undeliverable shipments*	€6.35 plus shipping costs	€6,35plus shipping costs

*All shipments within Europe as well as all shipments within Germany what UPS could not deliver despite all efforts will be automatically returned using UPS Standard Service (where offered). Return shipping costs (including transportation costs and fuel surcharge) will be charged to the shipper. However, if the shipment is undeliverable within Germany, the return shipping charges (including transportation charges and fuel surcharge) will be charged to the invoice recipient of the original shipping charges. For all shipments to destinations outside Europe, UPS will contact the shipper and handle the shipment according to the shipper's instructions. Shipping costs plus a handling surcharge will be charged to the shipper for each undeliverable shipment.

Please note additional peak surcharges:
A Peak Surcharge applies to all international shipments from 19 European countries to all destinations, as well as all import shipments arriving and billed to those 19 countries (e.g., import freight pickup shipments, but excluding shipments from Mainland China, Hong Kong SAR, Macau SAR, and the other major Asia-Pacific origin countries listed above). Please refer to these surcharges here: Section B & C Peak Surcharge - International Shipments for 19 European Countries1

additional Handling, Oversize and maximum Size

UPS may charge you different surcharges. In this section you will find a summary.

	UPS Standard	UPS Express
for national shipments	€17,05	€17,05
for international shipments	€19,30	€19,30

when:

Actual weight, over 32 kg
Edge length over 100 cm
Second-longest edge over 76 cm
Objects in cylindrical containers that are not completely enclosed in packaging made of
corrugated cardboard
Goods in metal or wooden packaging
Weight is higher than 32 kg and the exact weight is not indicated on the shipping documents please note that for Multicollo shipments the surcharge is per package.

Money-back guarantee for shipments that require additional handling by UPS and whose processing may be delayed as a result. As a result, UPS will not refund shipping charges if the shipment requiring additional handling does not arrive at the regular time.

Oversize

UPS Standard

UPS Express

Surcharge large package: A package is considered a large package if the total dimension exceeds 299 cm in length and circumference, but is less than the maximum dimension of 400 cm. Large parcels are charged with a minimum weight of 40 kg. In addition, a surcharge for large parcels will be applied.

€73.50

Surcharge over the maximum size: Packages weighing over 70 kg or having a length over 270 cm or total dimension of 400 cm in length and circumference are excluded from transportation. Nevertheless, shipments of this size found in the UPS parcel system will be charged with a surcharge. For parcels whose combined length and circumference exceed 400 cm, the surcharge for large parcels will also be charged.

€212.05

Heavy shipments

A parcel weighing more than 25 kg is considered a heavy parcel. Please note that a heavy package should not be confused with an irregular package.

Marking such packages with the "heavy package" sticker and/or with the signal tape is mandatory for our customers to protect UPS employees handling these packages. The signal tape is a safety notice that allows employees to adjust to a heavy weight before lifting the package.

UPS compares the volume weight (LxWxH in cm / 5,000) with the actual weight of the shipments as part of the tariff determination. Please note that always the higher value is to be used!

	Standard	Maximal
Actual weight	up to 30 kg	70 kg
Edge length	up to 100 cm	270 cm
Girth	up to 300 cm	400 cm

For volume weight calculation, we recommend the following article: How to calculate parcel volumetric/dimensional weight

Residential Fee

UPS offers delivery to residential and business addresses. A Residential fee is delivered to the address, of a business operated from home. There is an additional charge per shipment for each residential delivery.

	Price
Residential Fee Standard National	€1.37

At what point does UPS scan the shipment as a residential address?

All deliveries to customers living in apartments, in residential complexes (student or senior residences), as well as in private houses
Deliveries to a store located at the same address as an apartment (also possible in private homes)
Farm, dentist, or insurance office at the same address as a residence (private use of premises).
HB deliveries whose original recipient is a private address

At what point does UPS scan the shipment as a business address?

All deliveries to schools, funeral homes, prisons, fire stations, religious institutions, or an unoccupied house that has been converted into a business
All deliveries to rental offices in apartments
All deliveries at a UPS Service Point
All deliveries to rental offices in apartments
All deliveries at a UPS Service Point
All deliveries waiting to be picked up by the customer at the parcel store (e.g. due to a re-routing because the customer could not accept the shipment).

Address correction

If the receiver's address has not been entered correctly, UPS will try to locate the correct address. A fee of €7.35 will be charged for this service.

Surcharge Alternative Address (Future Day-Web): €3.50
Surcharge Alternative Address (Future Day-Phone): €4.40
Surcharge for alternative address (Same Day-Web): €7.00
Surcharge Alternative Address (Same Day-Phone): €7.90

Explanation:

Future Day Web: The address is corrected in advance via the UPS site (myChoice).
Future Day Phone: The address will be corrected in advance by phone at UPS.
Same Day Web: The address is corrected at short notice via the UPS site (myChoice) on the day of delivery, for example.
Same Day Phone: The address is corrected, e.g. on the delivery day at short notice by phone via UPS

Surcharge return to sender

If the recipient cannot be reached or refuses delivery, or if the parcel is returned for any other reason, a surcharge equal to the initial price (shipping costs) will be charged. If another surcharge was charged for the outbound shipment, for example, additional handling, this will also be charged again for the return shipment.

Example: The outbound shipment costs €8.55, the shipment is returned for the above-mentioned, then the €8.55 will be charged again.

Custom surcharges and external territories

UPS Standard

UPS Express

Import fee for non EU shipments

€6.25

External area surcharge for certain areas

For shipments to / from external areas (s), a surcharge of €0.25 / kg or at least €11.50 / shipment will be charged in addition to the shipping costs. The higher amount applies in each case. For international shipments, a surcharge of €0.60 / kg or at least €31.00 / shipment will be added to the shipping costs. The higher amount applies in each case
as of 01.01.2022: For shipments to or from foreign territories, a surcharge of €0.24 per kg or at least €10.00 per shipment will be added to the shipping costs. The higher amount applies. For international shipments, a surcharge of €0.56 per kg or at least €27.45 per shipment will be added to the shipping costs to or from foreign territories. The higher amount applies. For shipments to or from hard-to-reach areas, a surcharge of 0.56 per kilogram or at least €27.45 per shipment will be applied. The higher amount applies.

Surcharge for hard-to-reach areas

For shipments to or from areas that are difficult to access, a surcharge of €0.60 / kg or at least €31.00 / shipment will be charged. The higher amount applies in each case.

External area surcharge for pickups in certain areas

Shipments will be charged in addition to the shipping costs a surcharge from foreign territories of €0.60 / kg or min. €31.00 / shipment. The higher amount applies in each case

Here you can find a detailed list of all external area surcharges. Please note that UPS does not guarantee delivery in an outlying area.

Other surcharges

UPS charges an additional surcharge for delivery to the following countries:

From Germany to all countries (except AU/NZ): UPS Standard / Express €0.25.
From Germany to Australia/New Zealand: UPS Standard €1.00 / kg, UPS Express €1.05 / kg
From Germany to UK: 5.00€ per shipment (Standard and Express)

To avoid the above-mentioned surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and, of course, select the right network for your package.

Terms and Conditions UPS