Manual Return Form for outgoing shipments

Purpose: This article shows how you can now create returns directly from the Shipped parcel overview. 

Previous articles: 

→  How to set up your return portal

How to access the Manual Return Form

1. Go to the Shipping overview and click on Shipped.  
2. Click on the eye-icon.
   
   
3. Click  on Actions
4. Select Create return 

You will be brought to the Manual Return Form for outgoing shipments:

• On the new Manual Return Form your customer's details will be pre-filled.
• The Manual Return Form will allow you to fill in the return reason for items, if applicable. The information will be pre-filled based on the previous outgoing shipment.
• If you use the form to create a return for your customer from the outgoing shipment, the returned item will be presented in the overview.

Tick the box Send return label to the customer if you want your customer to receive the return label in their inbox. Please note that if track & trace email notifications are not enabled, no return label can be forwarded. 

Finally, click on Create Label.

Related articles:

→ Process your return shipments