Purpose: learn how to avoid unwanted Budbee surcharges when your package does not meet the carrier shipping conditions.
Please note: the carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.
Surcharge for parcels exceeding dimensions:
- Parcels exceeding maximum weight/measurements will be returned to sender.
- For these parcels a handle fee of 24.90 EUR is added on top of the return cost.
- Parcels with one side larger than 0.8m (height, length, width) are sorted manually.
- These parcels are invoiced the price of a parcel with 1 kg weight and an extra fee of 3.90 EUR for manual sorting.
- This also applies for parcels with a shape that doesn't make it possible to sort on the sorting machine, for example cylindrical parcels (rolls) without a cuff approved by Budbee.
- For parcels with two sides larger than 0,8m and the third side over 0,2m (height, length, width) the price for a parcel of 1kg weight is invoiced plus a big parcel fee of 9090 EUR.
- Maximum weight: 20kg
- Maximum volume weight: 280 kg/m3
- Maximum length: 120cm
- Maximum dimensions: longest side + circumference cannot exceed 300cm
Surcharges for special cases:
- Orders cancelled after deadline for routing or delivery back to the sender will be charged as a normal delivery attempt.
- For printing a new shipping label if the label is not readable, a fee of 9.90 EUR applies per shipping label.
- For parcels which require a signature from the consumer upon delivery, a 0.90 EUR fee will apply per delivery attempt.
- For digitally created orders, which are not intended for a delivery or return attempt by Budbee and where Budbee has not received any physical parcel, which is not removed from the system within 24 hours, a handling fee per order of 49 SEK / 4.9 EUR / 49 DKK is issued.
Surcharge for pickups:
The cost for Budbee to pickup parcels can range from between 0-35.00 EUR, depending on your location. For more information, please contact us by creating a support ticket from the support section of your Sendcloud account.