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Installing the Print Client App on Apple Silicon Macs with Chip M1

Corlynne
  • Updated

Purpose: The Print Client App does not execute on new Apple Silicon Macs with Chip M1. Install Rosetta in order to use the Print Client App. If you follow the steps provided below, you will be able to install Rosetta.

For advanced users, Rosetta can be installed via the terminal: softwareupdate --install-rosetta

Frequently asked questions 

What is Rosetta?
Rosetta runs apps built for an Intel-based Mac on new Apple Silicon Macs.

Visit Apple’s official site to know more about Rosetta:
https://support.apple.com/fr-fr/HT211861

Is Rosetta an official approach from Apple?
Yes, please refer to the link provided above for more information.

Will the Print Client App work as usual with this approach?
Yes! It will work as usual and the user will be also able to print PackingSlips, Picking lists, Pickup reports, CN23, Commercial Invoices and labels (via the incoming order overview or through Pack & Go)

Download the Print Client App:

  1. Remove the Print Client App from the Applications folder (empty the bin once removed)
  2. Download the Print Client App
  3. Open the DMG file and drag the Print Client App to the Applications folder

    Open_the_DMG_file.png
  4. Access to the Applications folder, press [control] to right-click on the Print Client App icon and select Show Package Contents 

                                                                                                                      Show_Package_Contents.png

Install the Print Client App

  1. Navigate to: Contents/MacOS > press [control] to right-click on Sendcloud > click on Open
        ContentsMacOS.png

  2. The Rosetta installation dialog box will prompt: click Install

    click_install.png

  3. Click on Open and restart the computer. 

Click_on_Open.png

The Print Client App will be running in the background and now you can start printing labels as usual.

Note: It is possible that more than one installation dialog box will appear when Installing the Print Client App. You just need to install it once. Once installed you can close the other dialog boxes.



installation_dialog_box.png

If you are experiencing difficulties installing the Print Client App, please check our troubleshooting article:

Printer settings & troubleshooting for Mac OS

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