Purpose: This article is on how to create a return label for an order that did not come from an integrated store using the Return shipment form.
Previous articles:
→ How to set up your return portal
Create your return labels using the Return shipment form
To access the New Return function go to Returns and click New return.
Overview of the return shipment form
On the Return shipment form, there are three sections: Customer information, Return details, Return items and Shipping method. On the right side of the panel, you will find a Summary of the details you have added and the Indicative total price of the manual shipment.
Once you have created your return label it will appear in the
Tip: If you click the Save this contact box under Customer information, the next time you create a return for this customer their information will be auto-filled into the form
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