DHL Parcel UK shipping conditions

Purpose: view the shipping conditions for sending outbound parcels with DHL Parcel UK, formerly known as UK Mail. 

To start shipping you must first have a DHL Parcel UK contract and connect it to your Sendcloud account. You can apply for a DHL carrier contract here. Once you have obtained a contract with DHL Parcel UK, follow the step below for activation. 

Contact our Support to request activation of your DHL account

Log in to your Sendcloud account and create a support ticket, remembering to include the information below: 

• Account ID
• Company name
• Email
• Full address

We will ask for your credentials and contact DHL to activate your account on your behalf. 

Service Presentation

DHL Parcel UK offers a cost-effective and convenient alternative to the Post Office for e-commerce businesses shipping within the United Kingdom. They offer fast, affordable and flexible delivery service which allow you to offer precise delivery time slots to your customers for a reliable customer journey. 

Shipping method features:

• Parcels are insured as standard up to £25. If you are shipping high value items, consider opting for additional protection with Sendcloud Insurance. 
• You can choose to have your parcel collected from your business premises or to drop-off at any of  50+ UK depots or 3,500 ServicePoints across the UK. 
• Fully trackable service via Track & Trace
• Your customers will be informed at each point of the delivery journey via email or text message
• Return items not possible - DHL Parcel only offers outbound shipments 
• If the recipient is not home at the time of delivery they can reschedule to another day or have it delivered to a safe place, neighbour's house or DHL Parcel UK ServicePoint.

Additional services

When creating your label in Sendcloud, you will have the option to choose the following additional services:

• Home address only with signature 
  The courier will require a signature from the recipient named on the label before handing over the parcel, and will only deliver to a home address. If the recipient is not home, redelivery will be attempted or the parcel will be delivered to a local service point awaiting further instruction. 

• With signature 
  The courier will require a signature from the recipient named on the label before handing over the parcel.

Delivery time options 

For all of the shipping methods stated below, you can choose a time slot in which your parcel will be delivered. The options are as follows:

• Next Day
• Next Day before 9:00am
• Next Day before 10:30am
• Next Day before 12:00pm
• Saturday delivery
• Saturday delivery before 9:00am 
• Saturday delivery before 12:00pm 
• Within 48 hours
• Within 72 hours 

 Shipping methods