Purpose: an overview of the additional charges that may be levied for shipping certain goods, or when your parcels do not meet the shipping criteria.
Surcharge remote area - 20.00/10.00 EUR per shipment
This surcharge applies when a shipment is collected from, or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to both international and domestic shipments. These surcharges may vary based on the area where you are shipping to. The price is calculated as follows:
International shipments
- 20.00 EUR or 0.45 per kg if higher
Domestic shipments
- 10.00 EUR or 0.25 per kg if higher
How can I prevent this surcharge?
Do you want to know if the destination of your parcel concerns a remote area before you ship it? Please check the list of remote areas attached to the end of this article.
Surcharge overweight and oversize - 80.00 EUR per piece
A fixed surcharge is applied to every piece, including a pallet, that exceeds a scale or volumetric weight* of 70 kg or where a single dimension is in excess of 120cm. This surcharge applies to both international and domestic shipments.
Note: A package larger than the maximum specifications is sent back to the sender. The surcharge is invoiced. The surcharge is calculated if any of the dimensions, length, width or height, is exceeded.
How can I prevent this surcharge?
To avoid this surcharge, we advise you to stay broad in terms of parcel dimensions and weights. Packages are measured and weighed by specially calibrated equipment, however, measurement differences can occur. Always allow yourself some additional room to ensure you won't exceed the dimensions.
*In order to get the volumetric weight, you can use the following equation: length x width x height (in cm) divided by 5000
Surcharge non-stackable pallet - 150.00 EUR per piece
This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to domestic and international shipments.
Surcharge address correction - 10.00 EUR per shipment
This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. This surcharge applies to domestic and international shipments.
Surcharge data entry - 10.00 EUR per shipment
This fixed surcharge applies for each shipment consigned with non-electronic, paper-based manual waybills. Electronic shipping documentation incurs no additional charges.
Surcharge dangerous goods, dry ice and lithium batteries
Under some circumstances, DHL Express can carry acceptable quantities of dangerous goods or hazardous materials. Surcharges can vary depending on what you are shipping, so we ask that you please consult the following for more information: DHL Express NL Surcharges.
To avoid the above-mentioned surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and, of course, select the right network for your package. To learn more please check the following link: DHL Express NL Surcharges.