Objective : quick illustrated guide so that your customers can make their returns (processed in the Sendcloud returns portal ) in a Post Office CityPaq without problems.
IMPORTANT : Your client must create an account. Once the account has been created, verified, and completed the registration information, your customer can add the terminal. The selected terminal will appear at the points available to deliver the package at the time of processing the return through the Sendcloud returns portal. Once your customer has completed the steps to obtain the label, your customer can use the tracking number on the label (as a pre-registered shipping reference) to proceed with the return.
Step 1: Create a CityPaq Correos account
To start the registration process, your client has to visit the following link:
https://www.citypaq.es/index.html (click on "Register" in the upper right-hand corner of the Correos website).
Fill in the requested information. (Attention: you must have a valid Spanish mobile number):
1. Verify account You
will receive a verification code to your mobile phone number. You must enter the number in the verification field and click on " Validate Code". You
will receive the following message as a registration verification.
Remember that your customers can also download the Correos Citypaq app (AppStore or Google Play). The steps outlined in this guide will also help you if you decide to download and use the app.
They will also receive an email confirming the verification.
2. Complete registration information
When you click Submit / Return you will be asked to complete the registration information. Your client must proceed to fill in the required information.
In CityPaq Post Office
Step 2: Add the terminal
Once you have completed the registration information you will be asked to add your Citypaq terminal. By entering the postal code and the town, your client will be able to find the closest available terminals. Once you have added the terminal, it will be associated with your account.
Select the terminal on the map:
Step 3 Obtain the label through the returns portal
By obtaining the label through the Sendcloud returns portal, your customer can start the return process using the tracking number.
Step 4: Initiate a shipment / return
The terminal associated with your account will appear in the Shipping / Return section. By clicking " Start a shipment/return" you will be able to fill in the required information.
VERY IMPORTANT : In the section of What type of shipment do you want to make? , your customers should make sure to select Pre-Registered Return / Shipping. In the shipping code field, they have to enter the tracking number of the label that they have generated through the Sendcloud return portal.
In this step, you can also select the size of the package. Once you have selected it, you must click on "Continue"
In the next step, you can confirm if the information is correct.
Then click on "Confirm"
After confirming you will have the summary of the shipment where you can find the number that serves as the key to open the terminal (also known as the opening code):
Following this, you will receive an email and an SMS with the shipment summary.
In the Paqs section, you can find your shipments or returns, in this section, you can also cancel a shipment or return that you have started.
For more information visit the Citypaq's Frequently Asked Questions section: