Purpose: Learn how to connect your own contract with BRT in Sendcloud or how to use Sendcloud rates to ship with BRT. Either way, shipping with BRT via Sendcloud is only possible from a Lite subscription onwards.

Activate BRT with Sendcloud rates

Sendcloud gives you the possibility to ship with our pre-negotiated rates. Before shipping with BRT, we advise you read carefully their Shipping conditions.

BRT volume conditions: Please note that in order to ship with BRT you must ship a minimum of 100 parcels per month (10 parcels per pickup). Not complying with the volumes can cause service cancellation from BRT.

If you ship at Sendcloud's rates and do not send any package within three months, we will deactivate the carrier and you will not be able to ship with BRT at our rates anymore.

Step 1: Finish the basic configuration of your Sendcloud account

Account details are filled in
Email address is verified
Invoice and sender address are added
Payment is enabled
Your online store is connected

Step 2: Send your request to our support team

Click here to see the information that you have to fill in and send our team.

Fill in the following form and send it via email to support@sendcloud.com or via ticket (select 'Other questions' category).

Carrier: BRT
Company name
Contact person (who will be in charge of handing the parcels)
Phone number
Email address
Average amount of shipments per month
Sender = Pickup Address House Number/Flat Number/Warehouse Number (must be the same BRT only allows 1 address per contract. Only one pickup address per account.
Postal Code / City
Pickup frequency: 5x week, 4x week, 3x week, 2xweek, 1xweek
Days of the week (Monday-Friday):
Pickup time: Morning (09:00-13:00 hrs*) or Afternoon (14:00 - 20:00 hrs*)
Start date (must be two workdays after the date requested):
Parcels' weight in kg (average)
Parcels' size (envelope/small/medium/large):
Average number of parcels per pickup
Observations (any additional information needed for the carrier):

*Keep in mind that pickups are subject to location availability and that they can be disrupted during holidays or the peak season.

Note: BRT enables the recurring pickup service upon contract activation. Please keep in mind that the information provided here will be stored on BRT's system, all labels will be created with this data, regardless of info filled in on Sendcloud. Delays caused upon contract activation due to information provided wrongly is your own responsibility.

Step 3: Confirmation & activation

Once BRT has authorized the new activation, our support team will enable the carrier for you on our system and will contact you to confirm everything has been set up correctly and that you can start

This process takes between 1-3 working days (low season) / 2-5 days (peak season).

Important: Do not forget to create your pickup reports before collection with BRT, this document is mandatory for BRT to activate the tracking number on their system.

Connect your own BRT contract

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth, and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click check our website.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract.

In your Sendcloud panel navigate to Settings > Carriers. Go to the My contracts tab and find Correos from the list. Click Add contract. Here you can add the credentials needed to validate the connection to BRT.

Before proceeding keep in mind you need to ask your account manager at BRT to make sure your credentials are enabled for webservices. You may use the following template to contact your account manager at BRT:

Chiedo gentilmente l'attivazione della soluzione WebServices per il cliente (CODICE CLIENTE).

L'integrazione è di tipo REST, prevede chiamate tramite gli indirizzi IP 52.58.235.98 e 52.57.76.59 e la modalità del sistema è autoconferma.

Nel caso in cui il cliente utilizzi Easysped, chiediamo gentilmente di creare un secondo codice dove abilitare i web services.

Avrei bisogno delle credenziali di produzione e dei codici tariffa.

Step 3: Enter your BRT contract details

Complete the form with the information below and click Add this contract when you are done.

Contract name (optional)
Customer code
FTP password
Barcode prefix (optional, max. 12 characters)
Rate code national
International rate code - EuroExpress (optional)
Rate code international - DPDGroup (optional)
Rate code - Direct2PUDO (optional)
Rate code - Return from Shop (optional)
Depot code - Return from Shop (optional)
Tick the box Use BRT webservice

Note: when you change the identifiers and/or access codes to your BRT space, it is also necessary to change them in your Sendcloud account in order to maintain the connection between your carrier contract and your Sendcloud platform.

Done! If you successfully connected your own BRT contract to your Sendcloud account, you can start shipping with your own BRT rates. When you create a label with a BRT shipping method, the label price will now show as 0.00 EUR in your account.