UPS Shipping Conditions (Spain)

Purpose: in this article, you can find the UPS shipping conditions. These are rules set by UPS for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.

National Shipments (Mainland Spain and Baleares)

Delivery Times

Do you have questions about an specific destination? Please visit UPS.

Note: delivery times may vary, and they are not guaranteed during force majeure situations, for example, natural disasters, pandemics, war, customs, etc.  

UPS Standard National (Mainland and Baleares)

Service description

Service characteristics: 

• 1 delivery attempt, afterwards it will be dropped at a UPS Access Point
• Service: Monday - Friday (except national and regional holidays)
• POD
• Tracking
• Basic coverage included (please read the claims section on this article for more info)

For more information please visit UPS official website.

UPS Express Saver National (Mainland and Baleares)

Service Description

Service characteristics: 

• 1 delivery attempt, afterwards it will be dropped at a UPS Access Point
• Service: Monday - Friday (except national and regional holidays)
• Tracking
• POD (Proof of Delivery)
• Basic coverage included (please read the claims section on this article for more info)

For more information please visit UPS official website.

UPS Express National (Mainland and Baleares)

Service Description

Service characteristics: 

• 1 delivery attempt, afterwards it will be dropped at a UPS Access Point
• Service: Monday - Friday (except national and regional holidays)
• Tracking
• POD (Proof of Delivery)
• Basic coverage included (please read the claims section on this article for more info)

For more information please visit UPS official website.

International

Delivery Times

Do you have questions about an specific destination? Please visit UPS.

Note: delivery times may vary, and they are not guaranteed during force majeure situations, for example, natural disasters, pandemics, war, customs, etc.

UPS Standard International (Europe)

Service description

Service characteristics: 

• 1 delivery attempt, afterwards it will be dropped at a UPS Access Point
• Service: Monday - Friday (except national and regional holidays)
• Tracking
• POD (Proof of Delivery)
• Basic coverage included (please read the claims section on this article for more info)

For more information please visit UPS official website.

UPS Express Saver Internacional 

Service characteristics: 

• 1 delivery attempt, afterwards it will be dropped at a UPS Access Point
• Service: Monday - Friday (except national and regional holidays)
• Tracking
• POD (Proof of Delivery)
• Basic coverage included (please read the claims section on this article for more info)

For more information please visit UPS official website.

Export documentation

Only applicable for shipments outside the European Union.

UPS uses the Commercial invoice you must print and place 3 copies on an envelope outside the parcel (You can download them from the panel: Created Labels > Actions > Download Customs Declaration). For UPS it is mandatory to have a VAT and EORI number as a sender.  

You can learn more about HS Codes by reading our practical guide with an HS Code finder tool here. 

Pickups

To learn more about how to book a pickup, click here. 

Required Signature 

Normally, UPS requires the signature of the receiver for all deliveries. As an exception, deliveries in certain countries are allowed on "Driver release" (delivery in a location in the receiver's premises without the need for a signature) or on "Letterbox release". Letterbox release is a secured release by a service provider which will allow residential packages to be left in a safe letterbox without a signature.

UPS may deliver a parcel to the person whose name is on the label or any other person that seems to be authorized to accept the parcel on behalf of the recipient (such as people in the same building or their neighbors). If the recipient cannot be located, the parcel might be placed at the mailbox or, if it's considered appropriate, delivered to the recipient's neighbor.  The recipient will be informed of any alternative delivery (or the UPS Access Point address) via a note left on their establishment or home. 

Surcharges

UPS is a very strict carrier when it comes to surcharges, we recommend you read very carefully our article on surcharges here, as well as, theirofficial website.

Packing characteristics

• Maximum volumetric weight: 70 kg per parcel
• Maximum real weight: 30 kg per parcel
• Volumetric weight formula: (l x w x h)/5000
• Maximum size: 274 centimetres in length or a total of 400 centimetres in length and girth combined.
• Maximum value: must not exceed $50.000 USD
• Watches above 500€ value are not accepted.

Claims

• Shipments with UPS have a refund coverage of shipping costs + per kilo agreement based on the method of transportation and destination:

* XDR is a Special Drawing Rights currency based on an average of 5 currencies: the euro, the sterling pound, the US dollar, the Japanese yen and the Chinese renminbi. 

** If parcel value is below the amount per kilo, that amount will be reimbursed. Example: If you have a Pillow with a 10€ value, but the volumetric weight invoiced was 8 kg, you will get only 10€ refund. 

• Damaged parcels must be kept in their original state until the claim process is finalized.
• For certain services (UPS Express and UPS Express Saver) and destinations, UPS offers a money-back guarantee on the shipping charges. Details of its applicability, terms and conditions and of the corresponding delivery and latest pick up time for the relevant service and destination are as set out in the Guide and on the UPS website (www.ups.com), each as current at the time the goods are accepted for carriage and can also be confirmed by contacting the shipper’s local UPS call centre. For the avoidance of doubt, the liability of UPS under the money-back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.
• All claims must include a commercial invoice, and if a new shipment was sent the tracking number plus shipping costs of the new shipment must be provided when creating the claim ticket.
• All claims presented against UPS must be sent in writing, as soon as it is reasonably possible, and in any case, within the time frame of:
  • Damage: 14 days since its reception (included the partial loss of a shipment)
  • Loss: within 60 days from the day the parcels were handed to UPS for their transportation.
• All claims against UPS regarding any delivery will be prescribed and will expire with the passing of time, unless they incorporate into legal processes and UPS is notified, in writing, within the time frame of 8 months, to begin from the date the items were delivered, or in the case of no delivery, within 8 months of the planned delivery date. This condition will not affect any rights the sender has in relation to International Convention Norms and other national obligation laws.

For more information on claim requirements with UPS please visit their official site.;

Insured shipments

Do you want to ensure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.

For claims, you will need to open a ticket. See how-to here. 

Scope of Service

Unless any special services are agreed and subject to these terms, the service to be provided by UPS is limited to the collection, transportation, customs clearance where applicable, and delivery of the
shipment. The sender acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual
shipments at all handling centres.

UPS is not a common carrier and reserves the right in its absolute discretion to refuse carriage to any shipment tendered to it for transportation.

Like every carrier, UPS has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with UPS, you automatically agree to the following conditions: General Transport Conditions

Important: Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.