Pickup Conditions in Spain

Correos

For the carrier to pick up your parcels you must schedule a pickup after creating your labels.  If you wish to schedule a one-time pickup, you can schedule an Incidental Pickup from our panel. Click here to learn how. You must have a paid Subscription Plan from Small Shop and on wards, Essential plans do not have this feature. 

• Minimum 10 parcels per pickup
• Must be requested 1 work-day before (low season) and 3 working days before (high season)
• Pickups with Correos work by shifts:
  • Morning Shift: 10:00-14:00 hrs*
  • Afternoon Shift: 15:00-19:00 hrs*
• For special pallet pickups please contact support.
• Costs: free

Due to high volumes recurring or fixed pickups are temporarily suspended. 

Please note: Available times can vary and are subjected to the availability of the local office. During high season, holiday season and causes of force majeure pickup times may vary.  

Wish to know the status of your pickup? You can do it here. You'll only need to contact our Customer Success department and they will give you the pickup number.  

You don't meet the conditions? You can still drop your parcels at a Correos service point. Make sure before you ship with Correos make sure to read their Shipping Conditions and surcharges. 

Correos Express

For the carrier to pick up your parcels you must schedule a pickup after creating your labels.  If you wish to schedule a one-time pickup, you can schedule an Incidental Pickup from our panel. Click here to learn how. You must have a paid Subscription Plan from Small Shop and on wards, Essential plans do not have this feature. 

• Minimum 1 parcels per pickup
• Pickups with Correos Express work by shifts:
  • Morning Shift: 10:00-14:00 hrs*
  • Afternoon Shift: 15:00-19:00 hrs*
• Same day incidental pickups can only be scheduled for the afternoon shift and they must be requested before 12:00 hrs*. 
• Incidental pickups for the morning shift must be scheduled the previous working day before 16:00 hrs*.
• For special pallet pickups please contact support.
• Costs for Essential plan users: 2,00€ per pickup (01-05) parcels + 0,40€ per additional parcel. Paying users incidental pickups are free of charge.
• A surcharge of 2,50€ will be invoiced for every failed delivery in which the client is responsible, this means any pickup that could not take place for the following reasons:
  • The client does not have any parcels to be picked up
  • The client does not have the parcels ready to be picked up
  • The address provided is wrong or incomplete
  • The contact person is absent and the driver can not reach them.
• Attention: Correos Express does not copy the Address 2 line field, all Address information needs to be on Address line 1 (300 characters max.) in your Pickup Address

Fixed or recurring pickups are those that happen regularly, in other words, more than once, they can be daily pickups or just on a fixed day(s) of the week, depending on your needs.

For recurring or fixed pickups you will need to contact support by sending an email to support@sendcloud.com with the following info: 

• Carrier: Correos Express
• Company Name:
• Person of contact's name (who will hand the packages to Correos Express):
• Address, House Number and Flat Number:
• Postal Code and City:
• Phone (Spain):
• Email:
• Number of packages to be picked up:
• Total Weight (kg):
• Packages size (envelope, small, medium or large):
• Days for the pickups (Monday-Friday):
• Observations (any special notes for the carrier):
• Date for the pick-up (must be 2 working days after the date requested):
• Time frame Mornings (9:00 - 14:00 hrs) or Afternoons (15:00-20:00 hrs)*: 

Conditions for recurring or fixed pickups: 

• 1 parcels minimum - 99 parcels maximum per pickup
• Minimum 3 pickups a week, if it is less you must schedule an incidental pickup.
• Pickups can only be requested Monday through Friday, there are no pickups on weekends or holidays.
• If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
• During normal season pickups must be requested 2 working days in advance, and 4 working days in advance during high season (November, December and January).
• A surcharge of 2,50€ will be invoiced for every failed delivery in which the client is responsible, this means any pickup that could not take place for the following reasons:
  • The client does not have any parcels to be picked up
  • The client does not have the parcels ready to be picked up
  • The address provided is wrong or incomplete
  • The contact person is absent and the driver can not reach them.

You don't meet the conditions? Please contact us at support@sendcloud.com. Make sure before you ship with Correos Express make sure to read their Shipping Conditions and surcharges. 

UPS

For the carrier to pick up your parcels you must schedule a pickup after creating your labels.  If you wish to schedule a one-time pickup, you can schedule an Incidental Pickup from our panel. Click here to learn how. You must have a paid Subscription Plan from Small Shop and on wards, Essential plans do not have this feature. 

• Same day*: 1,35€ per pickup
• Next work day*: 0,73€ per pickup
• Surcharge for residential pickup (applies for both home pickups and companies that operate from a home address): 1,05€ per pickup. Learn about other surcharges with UPS here.
• Minimum parcels to be picked up: 1 parcel per pickup
• Pallets are not accepted.  

You can check the status of your pickup here.

You don't meet the conditions? You can still drop your parcels at a UPS service point. Make sure before you ship with UPS make sure to read their Shipping Conditions and surcharges. 

CTT Express

For the carrier to pick up your parcels you must schedule a pickup after creating your labels.  If you wish to schedule a one-time pickup, you can schedule an Incidental Pickup from our panel (coming soon). Click here to learn how. You must have a paid Subscription Plan from Small Shop and on wards, Essential plans do not have this feature. 

Conditions for Incidental Pickups:

• Minimum 1 parcel per pickup

• Pickups with CTT Express work by shifts:

  • Morning Shift: 10:00-14:00 hrs*

  • Afternoon Shift: 15:00-19:00 hrs*

• Same-day incidental pickups can only be scheduled for the afternoon shift and they must be requested before 12:00 hrs*. 

• Incidental pickups for the morning shift must be scheduled the previous working day before 16:00 hrs*.

• No pallet pickups are supported

• Fee: 0,50€ per parcel with a minimum of 2,00€ charge per pickup up to 10kg + 0,08€ per additional kg. Note: Pick&Return methods will also receive this service fee.

• A surcharge of 1,18€ will be invoiced for every failed pickup in Spain and 2,40€ in Portugal for which the client is responsible, this means any pickup that could not take place for the following reasons:

  • The client does not have any parcels to be picked up

  • The client does not have the parcels ready to be picked up

  • The address provided is wrong or incomplete

  • The contact person is absent and the driver can not reach them.

  • Additional surcharges may apply, make sure you’ve read our Shipping conditions article for more information.

• Attention: CTT Express does not copy the Address 2 line field, all Address information needs to be on Address line 1 (300 characters max.) in your Pickup Address. Pick&Return methods are also subject to the incidental pickup fee and will be invoiced afterward.

• To cancel an incidental pickup you must contact support. Cancellation via the panel is not supported via the Sendcloud panel once the pickup has been assigned to the local office responsible for the pickup.

Fixed or recurring pickups are those that happen regularly, in other words, more than once, they can be daily pickups or just on a fixed day(s) of the week, depending on your needs.

How to request Recurring or Fixed Pickups:

For recurring or fixed pickups you will need to contact support by sending an email to support@sendcloud.com with the following info: 

• Carrier: CTT Express

• Company Name:

• Person of contact's name (who will hand the packages to CTT Express):

• Address, House Number and Flat Number:

• Postal Code and City:

• Phone (Spain):

• Email:

• The number of packages to be picked up (on average per day):

• Total Weight (kg):

• Packages size (envelope, small, medium, or large):

• Days for the pickups (Monday-Friday):

• Observations (any special notes for the carrier):

• Date for the pick-up (must be 2 working days after the date requested):

• Time frame Mornings (9:00 - 14:00 hrs) or Afternoons (15:00-20:00 hrs)*: 

Conditions for recurring or fixed pickups: 

• 1 parcel per pickup minimum - 99 parcels maximum per pickup

• Minimum 1000 shipments per month, if it is less you must schedule an incidental pickup.

• Pickups can only be requested Monday through Friday, there are no pickups on weekends or holidays.

• If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.

• During low season pickups must be requested 2 working days in advance, and 4 working days in advance during high season (November, December, and January).

• A surcharge of 1,18€ will be invoiced for every failed pickup for which the client is responsible, this means any pickup that could not take place for the following reasons:

  • The client does not have any parcels to be picked up

  • The client does not have the parcels ready to be picked up

  • The address provided is wrong or incomplete

  • The contact person is absent and the driver can not reach them.

  • Additional surcharges may apply, make sure you’ve read our Shipping conditions article for more information.

• Please note: Available times can vary and are subject to the availability of the local office. During high season, holiday season, and causes of force majeure pickup times may vary.  

You don't meet the conditions? Please contact us at support@sendcloud.com. Make sure before you ship with CTT Express make sure to read their Shipping Conditions and surcharges. 

Terms & Conditions

Please keep in mind that in case of not complying with the aforementioned conditions, the carrier may apply a surcharge, which will be reflected in your upcoming invoices. 

If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, both failed pickup and parcels being lost/damaged or delayed.