Purpose: Learn how to connect your own Poste Italiane contract with your Sendcloud account in three easy steps.
You must have a contract with Poste Italiane Italy in order to ship with Poste Italiane through Sendcloud. Contact Poste Italiane via the website or by email to create an account, then proceed with the steps below when your account is activated.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Connect your Poste Italiane contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Find Poste Italiane in the list of carriers and press enable. Then go to the My contracts tab and find Poste Italiane from the list. click Add contract. Here you can add the credentials needed to validate the connection to Poste Italiane.
Step 3: Enter your Poste Italiane account details
Complete the form with the information below and click "Save" when you are done.
- Username:
- Password:
- Cod cliente:
- Postazione number
Done! Once you've followed the steps above, your Poste Italiane contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Poste Italiane rates. When you create a label with a Poste Italiane shipping method, the label price will now show as 0.00 EUR in your account.
Poste Italiane General Shipping Conditions (Italy)
Poste Italiane Crono
Weight & Dimensions
Standard box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 150cm
- Max length: 100cm
Voluminoso (large) box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 220cm
- Max length: 150cm
Puntoposte:
- Maximum weight: 15kg
- Max dimensions: L + W + H = 36x37x56cm
Poste Italiane Crono Express
Weight & Dimensions
Standard box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 150cm
- Max length: 100cm
Voluminoso (large) box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 220cm
- Max length: 150cm
Puntoposte:
- Maximum weight: 15kg
- Max dimensions: L + W + H = 36x37x56cm
Poste Italiane Crono International
Weight & Dimensions
- Maximum weight: 30kg
- Max dimensions: L + W + H = 225cm
- Max length: 150cm
The Sendcloud user agrees to send packages in which the dimensions and weights comply with the conditions included in their own Poste Italiane contract. Parcels which exceed the maximum weight and dimensions will be returned to the sender undelivered, and the sender will be charged for both the delivery and the return expenses.
Restricted contents
- When shipping a parcel with Poste Italiane via Sendcloud, you agree not to send any goods prohibited by law or subject to a national/international transport ban.
- The shipments of goods considered/classified as "dangerous" is strictly prohibited.
- Poste Italiane can refuse to transport goods considered to be dangerous or which pose human/material risk.
- The shipment of the following goods is prohibited: War material or equivalent, weapons, precious metals, currency, precious stones and jewels, stamps, human beings or animals, living insects, funeral ashes and relics, organs , food and frozen products, antiques, art, paintings and all the other products listed in the European Agreement concerning the international carriage of dangerous goods by road.
We advise you to also read the general Poste Italiane Terms and Conditions for more information and to avoid unwanted surcharges.
Done! Once you've followed the steps above, your Poste Italiane contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Poste Italiane rates. When you create a label with a Poste Italiane shipping method, the label price will now show as 0.00 EUR in your account.