Do you want to benefit the Sendcloud platform but already have your own improved shipping rates with your chosen carrier? Not to worry - in this article we will talk you through how you can connect your carrier contract with your Sendcloud account so you can continue to ship on your current rates while experiencing the benefits of out easy to use, all-in-one shipping solution.
Note: you must have a contract with DHL Italy in order to ship with DHL through Sendcloud. Contact DHL via the website or by email to create an account, then proceed with the steps below when your account is activated.
Step 1: Activate your Sendcloud subscription
You must be subscribed to the Small Shop plan and upwards to connect your own carrier contract. You will receive a 14-day free trial when you subscribe to one of our subscription plans, from which point on our pricing is simple and transparent. You can compare our pricing options here.
A confirmation message will tell you that your subscription is activated. Make sure that you have activated direct debit beforehand - click here for help setting up payment via direct debit in your account.
Step 2: Enable your carrier contract
Once your subscription is active, go to Settings > Carriers & pricing > My contracts and click on "Add your own contract." Look for the DHL logo in the list of available carriers and click "Add a Contract".
Step 3: Enter your DHL account details
Complete the form with the information below and click "Save" when you are done.
- Username:
- Password:
- Account ID:
DHL General Shipping Conditions (Italy)
DHL National Express (National)
Weight & Dimensions
Max weight: 70kg
Max length: 120cm
Max dimensions*: 120cm x 80cm x 80cm
DHL Express Worldwide (International)
Weight & Dimensions
Max weight: 300kg
Max length: 120cm
Max dimensions*: 120cm x 80cm x 80cm
The Sendcloud user agrees to send packages in which the dimensions and weights comply with the conditions included in their own DHL contract. A surcharge may be levied for parcels which exceed these dimensions. Read here for more information on DHL surcharges.
Restricted contents
- When shipping a parcel with DHL via Sendcloud, you agree not to send any goods prohibited by law or subject to a national/international transport ban.
- The shipments of goods considered/classified as "dangerous" is strictly prohibited.
- DHL can refuse to transport goods considered to be dangerous or which pose human/material risk.
- The shipment of the following goods is prohibited: War material or equivalent, weapons, precious metals, currency, precious stones and jewels, stamps, human beings or animals, living insects, funeral ashes and relics, organs , food and frozen products, antiques, art, paintings and all the other products listed in the European Agreement concerning the international carriage of dangerous goods by road.
We advise you to also read the general DHL Terms and Conditions for more information and to avoid unwanted surcharges.
Congratulations! You can now benefit from your regular DHL rates while shipping with Sendcloud!
If you still need help setting up your contract or with your account, contact us at support@sendcloud.it by creating a support ticket from your Sendcloud platform. For parcel disputes, the case will be dealt with directly by your DHL account manager or customer service representative.