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SEUR contract activation 🇪🇸

Mariana
  • Updated

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Purpose: Learn how to connect your own SEUR carrier contract with your Sendcloud account in three easy steps. 

Important: the V1 version SEUR SOAP API will not be supported after January 2023. This means that the first version of SEUR is obsolete. Please follow the steps mentioned in the SEUR v2 article to activate your contract. 

Note: If the tracking statuses of your parcels aren't being updated, please contact SEUR directly. The tracking settings can be checked with their IT team.

Don't have a contract with SEUR? Contact your Sendcloud sales representative so that they can help you set it up.

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find SEUR from the list. Click Add contract. Here you can add the credentials needed to validate the connection to SEUR. 

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Step 3: Enter your SEUR contract details

Complete the form with the information below and click "Save" when you are done.

  • Username
  • Password*and password from SEUR webservice
  • VAT Number
  • Business Unit
  • Flow code for National Shipments
  • Flow code for International Shipments
  • Customer Identification Code
  • Username tracking web-service
  • Password tracking web-service

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*From the SEUR website. If you don't know how to obtain any of the above information, contact your SEUR account manager for guidance. 

Note: when you change the identifiers and/or access codes to your SEUR space, it is also necessary to change them in your Sendcloud account in order to maintain the connection between your carrier contract and your Sendcloud platform. 
Note: the address listed on your SEUR contract as your sender address will be the one which appears on your shipping labels, and NOT your default sender address as stored in Sendcloud. To make any changes to your sender address, please contact your SEUR account manager.
Note: it is crucial to verify the tracking credentials with the carrier SEUR directly. Those credentials have to be correct and up to date in order for us to provide the accurate tracking. 

Done! Once you've followed the steps above, your SEUR contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your SEUR rates. When you create a label with a SEUR shipping method, the label price will now show as 0.00 EUR in your account.