Purpose: learn the shipping conditions of the Italian carrier BRT (Bartolini) from DPD Group.
To get started shipping with BRT make sure you have activated a shipping contract with BRT, either your own or via Sendcloud.
Related articles
--> BRT surcharges
National
BRT Express
Service presentation:
Non-urgent affordable parcel home delivery service within Italy. The parcel will be delivered the next working day, except for shipments to Sicily, Calabria and Sardinia, which will be delivered 2-3 working days after collection.
Service characteristics:
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,63 € (excl. VAT)
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
- NOT@HOME procedure: after the first delivery attempt (recipient is absent), the parcel can be rerouted to a BRT fermopoint (choice between 3 service points located within 1-3 km of the delivery address). The recipient has then 10 days to pick up their parcel at the fermopoint before the parcel is put on hold (giacenza) for 10 days. If the giacenza case is not resolved, the parcel will be returned to the sender and the carrier will apply a surcharge. If there is no BRT fermopoint nearby, there will be a second delivery attempt on the next working day after the first failed attempt. The recipient will be informed via Alert.
Maximum dimensions:
- Maximum weight: 50 kg
- Maximum width: 150 cm
- Maximum height: 75 cm
- Maximum length: 75 cm
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
BRT Priority (12:00)
Service presentation:
Parcel delivery service by 12:00pm of the next working day after collection. Shipments to Sicily, Calabria and Sardinia will be delivered before noon of the second working day after collection.
Service characteristics:
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,63 € (excl. VAT).
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
- NOT@HOME procedure: after the first delivery attempt (recipient is absent), the parcel can be rerouted to a BRT fermopoint (choice between 3 service points located within 1-3 km of the delivery address). The recipient has then 10 days to pick up their parcel at the fermopoint before the parcel is put on hold (giacenza) for 10 days. If the giacenza case is not resolved, the parcel will be returned to the sender and the carrier will apply a surcharge. If there is no BRT fermopoint nearby, there will be a second delivery attempt on the next working day after the first failed attempt. The recipient will be informed via Alert.
Maximum dimensions:
- Maximum weight: 50 kg
- Maximum width: 150 cm
- Maximum height: 75 cm
- Maximum length: 75 cm
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
BRT 10:30
Service presentation:
This is BRT's premium home delivery service for the most urgent parcels. The parcel will be delivered before 10:30am of the next working day after collection. Shipments to Sicily, Calabria and Sardinia will be delivered on the second working day after collection.
Service characteristics:
- 10:30 service will only be executed for shipments whose maximum volume corresponds to 0,50 cubic meters and maximum weight does not exceed 100 kg. The shipments that do not comply with these standards and/or whose delivery place is different from the ones showed will be delivered according to the "Priority service (12:00)".
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,63 € (excl. VAT).
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
- NOT@HOME procedure: after the first delivery attempt (recipient is absent), the parcel can be rerouted to a BRT fermopoint (choice between 3 service points located within 1-3 km of the delivery address). The recipient has then 10 days to pick up their parcel at the fermopoint before the parcel is put on hold (giacenza) for 10 days. If the giacenza case is not resolved, the parcel will be returned to the sender and the carrier will apply a surcharge. If there is no BRT fermopoint nearby, there will be a second delivery attempt on the next working day after the first failed attempt. The recipient will be informed via Alert.
Maximum dimensions:
- Maximum weight: 50 kg
- Maximum volume: 0,5 cubic meters
- Maximum width: 150 cm
- Maximum height: 75 cm
- Maximum length: 75 cm
Note: This service is not supported for all of Italy. Please revise the destinations available for this service here.
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
BRT to PUDO (service point delivery)
Service presentation: Parcel delivery service to one of their 6000 pickup points in Italy. Transit times are the same as those of the Express service.
Service characteristics:
- No Cash on Delivery
- The phone number and the email address of the receiver must be added when the label is created. BRT will notify the receiver when the package is ready for pickup at the service point.
Maximum dimensions:
- Maximum weight: 20 kg
- Maximum length: 100 cm
- Maximum size: 200 cm
- Volume: less than 0.2 cu m (longest side less than 1m)
More information on BRT's network of service points here.
Return from Shop
End customers can choose to make returns with BRT.
Service characteristics:
- To make the return, the parcel must be dropped off at a service point (PUDO)
- Only for national returns
Maximum dimensions:
- Maximum weight: 20 kg
- Maximum length: 100 cm
- Maximum total size: 200 cm
International
DPDGroup
Leading European network for single-parcel deliveries
Service presentation:
- Parcel delivery service for international shipments from Italy
Service characteristics:
- 2 delivery attempts, after the second attempt and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- The delivery is done by the DPD Europe network (ISO Certified)
- Multicollo is not supported
- Pallets are not supported
- No direct deliveries to trade fairs
- COD not supported
- Carriage forward shipments are not accepted
- POD is available upon request with an extra fee of 0,63 € (excl. VAT)
- Basic coverage included (see claims section on this article for more info).
Maximum dimensions:
- Maximum weight: 31,5kg
- Maximum girth: L + ((W+H) X 2) = 300 cm
- Maximum length: 175 cm
Destinations:
Austria, Germany, Switzerland, Bulgaria, Spain, Hungary, Belgium, Czech Republic, Luxembourg, Poland, Portugal, Slovakia, Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Croatia, France, Monaco, Romania, Slovenia, Netherlands, Denmark, Great Britain, and Greece.
Click here to see DPDGroup transit times
| Transit time after collection | Destination |
| 2 working days | Austria, Germany, and Switzerland |
| 2-3 working days | Croatia, France, Monaco, Romania, and Slovenia |
| 3 working days | Bulgaria, Spain, and Hungary |
| 3-4 working days | Netherlands |
| 4 working days | Belgium, Czech Republic, Luxembourg, Poland, Portugal, and Slovakia |
| 4-5 working days | Denmark, Great Britain, and Greece |
| 5 working days | Estonia, Finland, Ireland, Latvia, Lithuania, and Sweden |
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
EuroExpress
The EuroExpress network is made up of a select group of express carriers across Europe.
Service presentation:
- For express European deliveries
Service characteristics:
- 2 delivery attempts, after the second attempt and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- Personal effects, goods for individuals or fairs, and goods on pallets to recipients without the equipment for unloading them are not accepted.
- POD is available upon request with an extra fee of 0,63 € (excl. VAT)
- Basic coverage included (see claims section on this article for more info).
Maximum dimensions:
- Maximum weight: 31,5kg
- Maximum height: 120 cm
- Maximum width: 300 cm
- Maximum length: 150cm
- Maximum volume: 2 cubic meters
Destinations
Austria, France, Germany, Liechtenstein, Netherlands, Spain, Switzerland, Belgium, Luxembourg, Monaco, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania, Great Britain, Ireland, Northern Ireland, Denmark, Finland, Norway, Sweden (Areas not served: Martinique, Reunion, Guadaloupe, and Guyana).
Click here to see EuroExpress transit times
| Transit time after collection | Destination |
| 2 working days | Austria, Germany, and Switzerland |
| 2-3 working days | Liechtenstein, Netherlands, Spain, and Switzerland |
| 3 working days | Belgium, Luxembourg, Monaco, and Tirol (AT) |
| 3/5 working days | Poland, Portugal, Czech Republic, Slovakia, Slovenia, and Hungary |
| 4 working days | Croatia and Islands of the North Sea (DE) |
| 5 working days | Corsica (FR) |
| 5/7 working days | Romania |
| 6/7 working days | Bulgaria, Estonia, Latvia, Lithuania, and Balearic Islands (ES) |
| 7/8 working days | Great Britain, Ireland and Northern Ireland |
| 9 days | Denmark, Finland, Norway and Sweden |
| 10 days | Ceuta (ES), Melilla (ES), Canary Islands (ES), Andorra (ES) and Gibraltar (ES) |
| 18-20 days | Azores (PT) and Madeira (PT) |
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
Export documentation
Only applicable for shipments outside the European Union and to Livigno
- Print 5 copies of the Customs declaration: On Sendcloud go to Created orders > Click on the eye icon > Actions > Download Customs declaration
- Print 5 copies of the purchase invoice from your webshop
- Place all 10 copies inside an envelope, and place the envelope outside the parcel.
When shipping outside the EU it is mandatory to have a VAT and EORI number as a sender.
For more information, read our guide on How to ship internationally with Sendcloud.
Pickups
- BRT offers only a recurring pickup service, this service is requested to BRT upon contract activation. Learn more here.
- Pickup reports are mandatory to ship with BRT, learn how to create yours here.
- For more information on Pickup conditions, click here.
Tracking
- When tracing BRT shipments, it's important to keep in mind that the tracking number initially generated for BRT shipments (made of 18 digits) is not valid for tracking purposes.
- Following the processing of the package by the BRT branch, the tracking number is updated with a 12-digit code that can be used for tracking purposes.
- The creation of the 12-digit tracking number always coincides with the shipment status "Announced - Your package shipment information has been sent to BRT."
- In order to allow the package to be processed at the branch and to activate the tracking, it is required to provide the pickup report to the BRT driver handling the pickup (who in turn will have to sign it). In absence of pickup report, tracking may not be activated and problems may arise with the transit of BRT shipments.
Label cancellation
- When requesting label cancellation for BRT labels created via the Sendcloud panel, please keep in mind that BRT does not allow you to cancel labels if the shipments in question have already been processed at the branch, thus if the 12-digit tracking number has already been generated.
- Following the creation of the 12-digit tracking number for a BRT shipment, cancellation requests for its label will not be processed by BRT.
Claims
-
Loss/Delivered but not received: you may file a claim within 20 natural days from the dispatch date by opening a ticket from your Sendcloud platform.
If you do not agree with the POD provided (because it's not your signature, for instance, or you haven't received the parcel), BRT requires two documents: Description of packaging and contents and Declaration of Non-Receipt. To download them, click on the name of each document. Then fill them in and attach them to your ticket. Our support team will take care of sending it to the carrier. Without these documents, BRT will not process the claim. - Damaged: you may file a claim within 8 natural days upon reception by opening a support ticket from your Sendcloud platform. See here how to open a claim ticket through your Sendcloud panel. For damaged parcels, recipients must refuse the parcel or accept it under reserve. The damage needs to be visible on the exterior of the packaging. If this is not done a damaged claim cannot be processed. BRT packaging guidelines must be followed in order to be eligible for a damage refund.
- National shipments with BRT have a standard coverage of 1.00€ per kg (excl. taxes) in case of loss, damage, or delivered but not received.
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International shipments with BRT have the following coverage in case of loss, damage, or delivered but not received (VAT excluded):
- Via road: 8,33 SDR (CMR)
- Via air: 17 SDR (Warsaw Convention)
Please check here the most recent conversation rate.
For more information regarding BRT basic coverage, visit BRT's official website.
Do you want to add additional insurance to your shipments for a higher value against the possibility of loss or damage? This is possible with our Sendcloud Insurance.
This article is provided by Sendcloud as an indication, but the carrier reserves the right to modify the conditions indicated above. In no case Sendcloud can be held responsible. Please note that in the event of non-compliance with the carrier's terms and conditions, the carrier may apply a surcharge.