Purpose: learn the shipping conditions of the Italian carrier BRT (Bartolini) from DPD Group. BRT has over 180 branches across Italy to meet the collection and delivery needs of Italian e-commerce.
If you want to know more about surcharges, check this article.
To get started shipping with BRT make sure you have activated a shipping contract with BRT.
National
BRT Express Service
Non-urgent affordable parcel delivery
Service Description
- Parcel home delivery service for Italy by the next working day across Italy (see transit times for exceptions)
Service Characteristics:
- 2 delivery attempts, after the second attempt and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,59€ (excluding VAT)
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
BRT Priority Service (12:00)
For parcels that need to be delivered before noon.
Service Description
- Parcel delivery service for Italy by noon the next working day (see transit times for exceptions)
Service Characteristics:
- 2 delivery attempts, after the second attempt, and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,59€ (excluding VAT)
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
BRT 10:30 Service
The premium home delivery service for parcels to be delivered before 10:30 am
Service Description
- Parcel delivery service for main city centers in Italy (see transit times for exceptions).
Service Characteristics:
- 2 delivery attempts, after the second attempt, and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- 10:30 service will only be executed for shipments whose maximum volume corresponds to 0,50 cubic meters and maximum weight does not exceed 100 kg. The shipments that do not comply with these standards and/or whose delivery place is different from the ones showed will be delivered according to the "Priority service (12:00)".
- Monday-Friday service, except national and regional holidays.
- POD is available upon request with an extra fee of 0,59€ (excluding VAT)
- Basic coverage included (see claims section on this article for more info).
- COD available with direct contract.
Note: This service is not supported for all of Italy. Please revise the destinations available for this service here.
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
International
DPDgroup
Leading European network for single-parcel deliveries
Service Description
- Parcel delivery service for international shipments from Italy
Service Characteristics:
- 2 delivery attempts, after the second attempt and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- The delivery is done by the DPD Europe network (ISO Certified)
- Multicollo is not supported
- Pallets are not supported
- No direct deliveries to trade fairs
- COD not supported
- Carriage forward shipments are not accepted
- POD is available upon request with an extra fee of 0,59€ (excluding VAT)
- Basic coverage included (see claims section on this article for more info).
Destinations:
Austria, Germany, Switzerland, Bulgaria, Spain, Hungary, Belgium, Czech Republic, Luxembourg, Poland, Portugal, Slovakia, Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Croatia, France, Monaco, Romania, Slovenia, Netherlands, Denmark, Great Britain, and Greece.
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
EuroExpress
The EuroExpress network is made up of a select group of express carriers across Europe.
Service Description
- For express European deliveries
Service Characteristics
- 2 delivery attempts, after the second attempt and if the undelivered goods situation has not been resolved parcel will be returned with a surcharge (see below).
- Monday-Friday service, except national and regional holidays.
- Personal effects, goods for individuals or fairs, and goods on pallets to recipients without the equipment for unloading them are not accepted.
- POD is available upon request with an extra fee of 0,59€ (excluding VAT)
- Basic coverage included (see claims section on this article for more info).
Destinations
Austria, France, Germany, Liechtenstein, Netherlands, Spain, Switzerland, Belgium, Luxembourg, Monaco, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania, Great Britain, Ireland, Northern Ireland, Denmark, Finland, Norway, Sweden (Areas not served: Martinique, Reunion, Guadaloupe, and Guyana).
For more information please visit BRT's official website.
We recommend you read the section BRT surcharges and packaging characteristics and guidelines.
Export Documentation
Only applicable for shipments outside the European Union and to Livigno
- Print 5 copies of the Customs declaration: On Sendcloud go to Created orders > Click on the eye icon > Actions > Download Customs declaration
- Print 5 copies of the purchase invoice from your webshop
- Place all 10 copies inside an envelope, and place the envelope outside the parcel.
When shipping outside the EU it is mandatory to have a VAT and EORI number as a sender.
You can learn more about HS Codes by reading our practical guide with an HS Code finder tool here.
Transit Times
National
-
BRT Express Service:
- 1 working day after collection
- Sicily, Calabria, and Sardinia will be delivered 2-3 working days after collection
-
BRT Priority Service:
- Before 12:00 pm of the next working day after collection
- Sicily, Calabria, and Sardinia will be delivered the second working day before noon after collection
-
BRT 10:30 Service
- Before 10:30 am of the next working day after collection
- Sicily, Calabria, and Sardinia will be delivered with an additional 1 working day after collection
International
DPDGroup
| Transit Times after collection | Destination |
| 2 working days | Austria, Germany, and Switzerland |
| 2-3 working days | Croatia, France, Monaco, Romania, and Slovenia |
| 3 working days | Bulgaria, Spain, and Hungary |
| 3-4 working days | Netherlands |
| 4 working days | Belgium, Czech Republic, Luxembourg, Poland, Portugal, and Slovakia |
| 4-5 working days | Denmark, Great Britain, and Greece |
| 5 working days | Estonia, Finland, Ireland, Latvia, Lithuania, and Sweden |
EuroExpress
| Transit Times after collection | Destination |
| 2 working days | Austria, Germany, and Switzerland |
| 2-3 working days | Liechtenstein, Netherlands, Spain, and Switzerland |
| 3 working days | Belgium, Luxembourg, Monaco, and Tirol (AT) |
| 3/5 working days | Poland, Portugal, Czech Republic, Slovakia, Slovenia, and Hungary |
| 4 working days | Croatia and Islands of the North Sea (DE) |
| 5 working days | Corsica (FR) |
| 5/7 working days | Romania |
| 6/7 working days | Bulgaria, Estonia, Latvia, Lithuania, and Balearic Islands (ES) |
| 7/8 working days | Great Britain, Ireland and Northern Ireland |
| 9 days | Denmark, Finland, Norway and Sweden |
| 10 days | Ceuta (ES), Melilla (ES), Canary Islands (ES), Andorra (ES) and Gibraltar (ES) |
| 18-20 days | Azores (PT) and Madeira (PT) |
Disclaimer: Time frames may vary and must always be checked before sending with the BRT branch of reference. Customs processing times are not taken into consideration.
Pick-ups
- BRT offers only a recurring pickup service, this service is requested to BRT upon contract activation. Learn more here.
- Pickup reports are mandatory to ship with BRT, learn how to create yours here.
- For more information on Pickup conditions, click here.
Track & Trace
- When tracing BRT shipments, it's important to keep in mind that the tracking number initially generated for BRT shipments (made of 19 digits) is not valid for tracking purposes.
- Following the processing of the package by the BRT branch, the tracking number is updated with a 12-digit code that can be used for tracking purposes.
- The creation of the 12-digit tracking number always coincides with the shipment status "Announced - Your package shipment information has been sent to BRT."
- In order to allow the package to be processed at the branch and to activate the tracking, it is required to provide the pickup report to the BRT driver handling the pickup (who in turn will have to sign it). In absence of pickup report, tracking may not be activated and problems may arise with the transit of BRT shipments.
Label cancellation
- When requesting label cancellation for BRT labels created via the Sendcloud panel, please keep in mind that BRT does not allow you to cancel labels if the shipments in question have already been processed at the branch, thus if the 12-digit tracking number has already been generated.
- Following the creation of the 12-digit tracking number for a BRT shipment, cancellation requests for its label will not be processed by BRT.
Packaging characteristics & restrictions
General packaging conditions from BRT:
- High-quality resistant material that has not been used previously (the parcel must not have other labels, addresses, or bar codes)
- A proper amount of filling inside the box, this is to avoid movement of the products during transportation
- Use branded (with your own logo) adhesive tape to seal your parcels
- Perimetral and transversal strips 'strapping' made of plastic material
- It is essential that the labels show clearly the sender and receiver's addresses and both must be readable, with the correct postal code (if the destination has a Postal Code)
- Upon collection the BRT driver may accept parcels with neutral adhesive tape, the parcels without the proper packaging, that have used insufficient packaging or that can cause damage during transportation. In such cases, the driver will add a specific stamp to specify on the DDT with the following wording: 'The merchandise is accepted with reservation' (Si Accetta merce con riserva). Parcels that are handled by the carrier with this notice are not eligible for damage compensation.
For more advice and instructions on proper packaging please visit BRT (in Italian).
BRT Express and BRT Priority Service
- Maximum weight: 50 kg
- Maximum width: 150 cm
- Maximum height: 75 cm
- Maximum length: 75 cm
- The sum of the two sides cannot exceed 180 cm
BRT 10:30 Service
- Maximum weight: 50 kg
- Maximum volume: 0,5 cubic metres
- Maximum width: 150 cm
- Maximum height: 75 cm
- Maximum length: 75 cm
- The sum of the two sides cannot exceed 180 cm
DPDgroup
- Maximum weight: 31,5kg
- Max dimensions: L + ((W+H) X 2) = 300 cm
- Max length: 175 cm
EuroExpress
-
- Maximum weight: 31,5kg
- Maximum height: 120 cm
- Maximum width: 300 cm
- Max length: 150cm
- Maximum volume: 2 cubic meters
Note: Label prices are determined by the actual parcel weight range: 0-2kg, 2-5kg, 5-10kg, 10-25kg and 25-50kg/25-31,5 kg respectively. Parcels that do not comply will be eligible for a surcharge or BRT collection driver can refuse the collection of said parcels.
Claim requirements
- Loss/Delivered but not received: you may file a claim within 20 natural days from the dispatch date by opening a support ticket from your Sendcloud platform. Damaged: you may file a claim within 8 natural days upon reception by opening a support ticket from your Sendcloud platform. See here how to open a claim ticket through your Sendcloud panel.
- National shipments with BRT have a standard coverage of 1.00€ per kg (tax not included) in case of loss, damage, or delivered but not received
- International shipments with BRT have the following coverage in case of loss, damage, or delivered but not received (VAT excluded):
- Via Land 8,33 SDR (CMR)
- Via air 17 SDR (Warsaw Convention)
- Please check here the most recent conversation rate.
- For damaged parcels, recipients must refuse the parcel or accept it under reserve. The damage needs to be visible on the exterior of the packaging. If this is not done a damaged claim cannot be processed. BRT packaging guidelines must be followed in order to be eligible for a damage refund.
- BRT is not responsible for suspensions of the service/ delays due to reasons of force majeure, such as any event or cause not directly imputable to Poste (e.g. armed robbery, public authority measures, wars, revolutions, insurrections, civil unrest, strikes, or other industrial disputes, lockouts or embargo, power supply interruptions, floods, natural disasters, pandemics).
For more information regarding BRT basic coverage, visit BRT's official website.
Do you want to add additional insurance to your shipments for a higher value against the possibility of loss or damage? This is possible with the addition of Sendcloud Insurance.
Scope of Service
Unless any special services are agreed and subject to these terms, the service to be provided by BRT is limited to the collection, transportation, customs clearance where applicable, and delivery of the shipment. The sender acknowledges that shipments will be consolidated with those of other shippers for transport and that BRT may not monitor the inbound and outbound movement of individual
shipments at all handling centers.
Delivery
BRT may deliver a parcel to the person whose name is on the label or any other person that seems to be authorized to accept the parcel on behalf of the recipient (such as people in the same building or their neighbors). If the recipient cannot be located, the parcel might be placed at the mailbox or, if it is considered appropriate, delivered to the recipient's neighbor. The recipient will be informed of any alternative delivery (or the Service Point address) via a note left on their establishment or home.
Like every carrier, BRT has prepared a document about their General Transport Conditions. When you send with BRT, you automatically agree to the following conditions:
Important: Please note that in case of deviations from the above conditions, the carrier can charge a surcharge, or services can be suspended without notice.
For further questions, please contact us by email at support@sendcloud.com or use the contact form. Create a new ticket from the 'Support' section and select the right category.
Enjoy shipping with Sendcloud!