Purpose: view the shipping conditions of the Italian shipping postal carrier Poste Italiane. To ativate your carrier contract, see this article.
National
Poste Italiane Crono Home Delivery
Non-urgent affordable parcel delivery
Service Description
- Parcel delivery service for Italy (excluding San Marino, Livigno-Trepalle, Campione D'Italia and Vatican City).
Service Characteristics:
- 2 delivery attempts: after the first delivery the receiver is notified a second attempt will take place on the following working day (during peak season the second attempt is subjected to carrier capacity). After the second failed attempt the parcel will be delivered at a Punto Poste, the receiver has 10 natural days to collect the parcel before it is sent back to sender with a surcharge.
- Parcels delivered at a PuntoPoste locker must provide a valid mobile number, a code to access the locker will be sent via SMS.
- Monday-Friday service, except national and regional holidays.
- Basic coverage included (see claims section on this article for more info).
For more information please visit Poste Italiane's official website.
We recommend you read the section Poste Italiane's surcharges and packaging characteristics.
Poste Italiane Crono PUDO Delivery
Non-urgent affordable parcel delivery
Service Description
- Parcel delivery service for Italy (excluding San Marino, Livigno-Trepalle, Campione D'Italia and Vatican City).
Service Characteristics:
- Delivery service to a postal office from Poste Italiane, an active PuntoPoste or a PuntoPoste locker. The receiver has 10 natural days to collect the parcel before it is sent back to sender with a surcharge.
- Parcels delivered at a PuntoPoste locker must provide a valid mobile number, a code to access the locker will be sent via SMS.
- Monday-Friday service, except national and regional holidays. For selected locations shipments to post offices are also available for collection on Saturdays during opening hours
- Basic coverage included (see claims section on this article for more info).
For more information please visit Poste Italiane's official website.
We recommend you read the section Poste Italiane's surcharges and packaging characteristics.
Poste Italiane Crono Express Home Delivery
The premium home delivery service from Poste Italiane.
Service Description
- Parcel delivery service for Italy (excluding San Marino, Livigno-Trepalle, Campione D'Italia and Vatican City).
Service Characteristics:
- 2 delivery attempts: after the first delivery the receiver is notified a second attempt will take place on the following working day (during peak season the second attempt is subjected to carrier capacity). After the second failed attempt the parcel will be delivered at a Punto Poste, the receiver has 10 natural days to collect the parcel before it is sent back to sender with a surcharge.
- Parcels delivered at a PuntoPoste locker must provide a valid mobile number, a code to access the locker will be sent via SMS.
- Monday-Friday service, except national and regional holidays.
- Basic coverage included (see claims section on this article for more info).
For more information please visit Poste Italiane's official website.
We recommend you read the section Poste Italiane's surcharges and packaging characteristics.
Poste Italiane Crono Express PUDO Delivery
The premium service point delivery service from Poste Italiane
Service Description
- Parcel delivery service for Italy (excluding San Marino, Livigno-Trepalle, Campione D'Italia and Vatican City).
Service Characteristics:
- Delivery service to a postal office from Poste Italiane, an active PuntoPoste or a PuntoPoste locker. The receiver has 10 natural days to collect the parcel before it is sent back to sender with a surcharge.
- Monday-Friday service, except national and regional holidays. For selected locations shipments to post offices are also available for collection on Saturdays during opening hours.
- Parcels delivered at a PuntoPoste locker must provide a valid mobile number, a code to access the locker will be sent via SMS.
- Basic coverage included (see claims section on this article for more info).
For more information please visit Poste Italiane's official website.
We recommend you read the section Poste Italiane's surcharges and packaging characteristics.
International
Poste Italiane Crono International Delivery
Ship to over 200 countries worldwide across a support network of 700,000 foreign post offices for parcel collection
Service Description
- Parcel delivery service for international shipments from Italy
Service Characteristics:
- Delivery to the recipient's home or to the foreign post office through the Fermoposta or PO Box service in the countries qualified for the service. To find the list of countries where the service is not available, consult the product sheet ( Allegato 5, p. 13 - countries not qualified for Fermoposta, p. 14 - countries not qualified for PO box) .
- Number of delivery attempts are subjected to country of destination. Please consult the following document for further information about shipping conditions per Country. In case of absence of the recipient, a notice of non-delivery is left in the recipient's mailbox on which the date and time of the delivery attempt are reported, the office where the shipment is in holding, and the deadline for collection.
- Monday-Friday service, except national and regional holidays.
- Undelivered parcels are kept free of charge by foreign postal operators for an average of 15 natural days. At the end of the on-hold period parcel is returned to sender and surcharges may apply. To remove an on-hold parcel please contact the toll-free number 800.160.000, and the parcel will be released for free.
- The delivery is done by the local postal carrier of the country of destination.
- Basic coverage included (see claims section on this article for more info).
For more information please visit Poste Italiane's official website.
We recommend you read the section Poste Italiane's surcharges and packaging characteristics.
Export Documentation
Only applicable for shipments outside the European Union.
Poste Italiane is part of the Universal Postal service:
- Print 3 copies of the CN23 (customs declaration): On Sendcloud go to Created orders > Click on the eye icon > Actions > Download Customs declaration
- Print 3 copies of the purchase invoice from your webshop
- Place all 6 copies inside an envelope, and place the envelope outside the parcel.
When shipping outside the EU it is mandatory to have a VAT and EORI number as a sender.
You can learn more about HS Codes by reading our practical guide with an HS Code finder tool here.
Delivery Times
National
- Crono: 4-5 working days from first parcel scan by the carrier.
- Crono Express: 1-2 working days from first parcel scan by the carrier.
International
Crono International
- Delivery times within Europe: 3 working days (for some postal codes of Norway and Portugal 3-5 days), in addition to the pick-up day (excluding customs formalities for non-EU Countries).
- Rest of the world: 3-5 working days, in addition to the pick-up day (excluding customs formalities for non-EU Countries)
Pick-ups
You can always plan a pickup from your pickup address (ground floor only) via your Sendcloud platform. Drop-offs are not possible. Click here for more information.
Each parcel must present a label with all the necessary shipping information. Sendcloud is not responsible for any consequence arising from a missing, incomplete, or incorrect indication of the required shipping information.
Surcharges
Poste Italiane does not apply surcharges to parcels that fail to meet the standard shipping conditions. Rather, parcels that cannot be delivered due to the reasons listed below will be returned to the sender at full cost (initial delivery + return delivery cost). We, therefore, advise you to carefully read the terms below, plus the general terms and conditions, to avoid unwanted returns costs or failed delivery attempts.
- Parcels that have had two failed delivery attempts due to the recipient not being at home at the time of the delivery will be stored at a local Post Office
- Parcels will be held at the Post Office for a maximum of 10 days including Saturdays, after which point they will be returned to the sender
- Parcels where the delivery address is illegible, incorrect, or incomplete will be stored for 3 days, during which the sender can request a new delivery attempt following the provision of correct information
- After these three days, if there's no further indication from the sender, the parcel will be returned or abandoned
- Parcels in which the maximum weight or dimensions are exceeded will be returned to the sender undelivered
- A recipient can choose to refuse a parcel by signing either the shipping label or other provided documentation
- Proof of delivery certificate
Packaging characteristics & restrictions
Poste Crono and Crono Express Home Delivery
Standard box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 150cm
- Max length: 100cm
Voluminoso (large) box format:
- Maximum weight: 30kg
- Max dimensions: L + W + H = 220cm
- Max length: 150cm
Poste Crono and Crono Express PUDO Delivery (Punto Poste)
- Maximum weight: 15kg
- Max dimensions: L + W + H = 36x37x56cm
Poste Crono International*
- Maximum weight: 30kg
- Max dimensions: L + W + H = 225cm
- Max length: 150cm
*Additional restrictions regarding weight and dimensions for international shipping applies. Please consult the product sheet (IT) [allegato 3/4, pp 11-12] for more information.
Find more information about product restrictions here.
Note: Label prices are determined by the actual parcel weight range: 0-2kg, 2-5kg, 5-10kg, 10-20kg and 20-30kg. Parcels that exceed the maximum weight and dimensions will be returned to the sender undelivered, and the sender will be charged for both the delivery and the return expenses.
Claim requirements
- You can file a claim within 20 natural days from the dispatch date by opening a support ticket from your Sendcloud platform. See here how to open a claim ticket through your Sendcloud panel.
- National shipments with Poste Italiane have a standard coverage of 1.00€ per kg (tax not included) in case of loss, damage, or delivered but not received
- International shipments with Poste Italiane have the following coverage in case of loss, damage, or delivered but not received:
- Via Land 8,33 SDR (CMR) = 10,25€ per kilo
- Via air 17 SDR (Warsaw Convention) = 20,91€ per kilo
- 1 SDR = 1,23€ (2021 conversation rate)
- For damaged parcels recipients must refuse the parcel or accept it under reserve. The damage needs to be visible on the exterior of the packaging. If this is not done a damaged claim cannot be processed.
- Poste Italiane calculates the refund amount on the grams, they do not round up the kilos. Example: If parcel is 500 grs, the refund amount would be:
- 0,50 kg x 1€ = 0,50€
- 0,50 kg x 10,25€ = 5,13€
- 0,50 kg x 20,91€ = 10,46€
- Poste is not responsible for suspensions of the service/ delays due to reasons of force majeure, such as any event or cause not directly imputable to Poste (e.g. armed robbery, public authority measures, wars, revolutions, insurrections, civil unrest, strikes, or other industrial disputes, lockouts or embargo, power supply interruptions, floods, natural disasters, pandemics).
Do you want to add additional insurance to your shipments for a higher value against the possibility of loss or damage? This is possible with the addition of Sendcloud Insurance.
Scope of Service
Unless any special services are agreed and subject to these terms, the service to be provided by Poste Italiane is limited to the collection, transportation, customs clearance where applicable, and delivery of the shipment. The sender acknowledges that shipments will be consolidated with those of other shippers for transport and that Poste Italiane may not monitor the inbound and outbound movement of individual
shipments at all handling centers.
Delivery
Poste Italiane may deliver a parcel to the person whose name is on the label or any other person that seems to be authorized to accept the parcel on behalf of the recipient (such as people in the same building or their neighbors). If the recipient cannot be located, the parcel might be placed at the mailbox or, if it is considered appropriate, delivered to the recipient's neighbor. The recipient will be informed of any alternative delivery (or the Postal Office or PuntoPoste address) via a note left on their establishment or home.
Like every carrier, Poste Italiane has prepared a document about their General Transport Conditions. When you send with Poste Italiane, you automatically agree to the following conditions:
General Transport Conditions
Important: Please note that in case of deviations from the above conditions, the carrier can charge a surcharge or services can be suspended without notice.
For further questions, please contact us by email at support@sendcloud.com or use the contact form. Create a new ticket from the 'Support' section and select the right category.
Enjoy shipping with Sendcloud!