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Mondial Relay contract activation 🇫🇷

Anaïs Cattelain
  • Updated

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Purpose: Learn how to connect your own Mondial Relay carrier contract with your Sendcloud account in three easy steps. 

  

To apply for a contract with Mondial Relay you can create a professional account here. 

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.

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For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract 

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Settings > Carriers & Pricing. Find Colissimo in the list of carriers and press enable. Then go to the My contracts tab and find Mondial Relay from the list. Click Add contract. Here you can add the credentials needed to validate the connection to Mondial Relay. 

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Step 3: Enter your Chronopost account details

Once your Mondial Relay professional account is open, you will receive a document via email entitled "Security Settings". In this document the following information is enclosed:

  • Identifier/Identifiant:   "Enseigne de production"; example: "FRSENDCL" (8 characters)
  • Password/Mot de passe:   "Clé privée"; example: "aaBBaaaB" (8 characters)

Complete the form with the information above and click "Save" when you are done.

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Note: please check that your Mondial Relay account is sufficiently funded before connecting your contract to your Sendcloud account. If your contract allows you to make shipments from your company to Relay (and vice versa for returns) it is necessary to check the box "You are using a pick-up". Otherwise by default you will make shipments and returns from relay to relay.

Done! Once you've followed the steps above, your Mondial Relay contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Mondial Relay rates. When you create a label with a Mondial Relay shipping method, the label price will now show as 0.00 EUR in your account. 

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