When you connect your Chronopost contract with Sendcloud you can benefit from our all-in-one shipping solution which enables you to continue shipping on your pre-negotiated rates. In this article we will talk you through how to connect your Chronopost contract to your Sendcloud account.
Don't yet have a contract with Chronopost? Contact their corporate service by phone at 3634 or create an account.
Step 1: Activate your Sendcloud subscription
You must be subscribed to the Small Shop plan and upwards to connect your own carrier contract. You will receive a 14-day free trial when you subscribe to one of our subscription plans, from which point on our pricing is simple and transparent. You can compare our pricing options here. If you already have a subscription, skip to Step 2.
Step 2: Enable your carrier contract
Once your subscription is active, go to Settings > Carriers & pricing > My contracts and click on "Add your own contract." Look for the Chronopost logo in the list of available carriers and click "Add a Contract".
Step 3: Enter your contract details
Enter the details for your Chronopost account and don't forget to click Save.
- Username/Identifiant: your Chronopost contract number
- Password/Mot de passe: the password you use to access your Chronopost/Chronotrace account
If you don't have the above information or are not sure where to find it, contact the Chronopost Technical Department on 0825 885 866 so that they can provide you with a password dedicated to web services.
Note: when you change the identifiers and/or access codes to your Chronopost space, it is also necessary to change them in your Sendcloud account in order to maintain the connection between your carrier contract and your Sendcloud platform.
Congratulations! You're account is successfully linked with your Chronopost contract. If you have followed the instructions in this article and are still having issues connecting your contract, contact our customer service department by logging a support ticket from your Sendcloud account.
Happy shipping with Sendcloud!