Purpose: Learn how to connect your own Chronopost carrier contract with your Sendcloud account in three easy steps.
Contact the Chronopost business service by phone at 3634 or by creating an account on their website to obtain your own contract.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Find Chronopost in the list of carriers and press enable. Then go to the My contracts tab and find Chronopost from the list. click Add contract. Here you can add the credentials needed to validate the connection to Chronopost . Proceed to Step 3 to find out how to obtain this information.
Step 3: Enter your Chronopost account details
Complete the form with the information below and click "Save" when you are done.
- Username/Identifiant: your Chronopost contract number
- Password/Mot de passe: the password you use to access your Chronopost/Chronotrace account
If you don't have the above information or are not sure where to find it, contact the Chronopost Technical Department on 0825 885 866 so that they can provide you with a password dedicated to web services.
Done! Once you've followed the steps above, your Chronopost contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Chronopost rates. When you create a label with a Chronopost shipping method, the label price will now show as 0.00 EUR in your account.