If you already have a contract with French carrier Colissimo, but want to benefit from our all-in-one parcel shipping solution, don't worry - you can easily connect your existing carrier contract to your Sendcloud account by following the steps below.
Don't have a Colussimo contract? Contact their customer service by phone at 3634 or fill in the contact form.
Pre-requisites for connecting your Colissimo contract
1. Password renewal
The first time you connect to the Colissimo Box platform, you must change your password. You will need this new unique password to connect your contract to your Sendcloud account.
2. Colissimo "Flexibility solution"/"solution Flexibilité"
To successfully connect your contract with Sendcloud you must first activate the Colissimo Flexibility solution. This option will allow for the connection between your Sendcloud account and the Colissimo Webservice. Contact your Colissimo sales advisor or account manager to activate this option in your account.
Step 1: Activate your Sendcloud subscription
You must be subscribed to the Small Shop plan and upwards to connect your own carrier contract. You will receive a 14-day free trial when you subscribe to one of our subscription plans, from which point on our pricing is simple and transparent. You can compare our pricing options here.
Step 2: Enable your carrier contract
Once your subscription is active, go to Settings > Carriers & pricing > My contracts and click on "Add your own contract." Look for the Colissimo logo in the list of available carriers and click "Add a Contract".
Enter your credentials (username and password) from your Colissimo account, and press the Save button.
You can also watch our video guide below (FR):
Congratulations! Your Colissimo contract is now successfully connected to your Sendcloud account. You can now ship on the pre-negotiated rates from your contract.
Note: when you change the identifiers and/or ccess codes to your Colissimo space, it is also necessary to change them in your Sendcloud account in order to maintain the connection.