Purpose: in this article, you can find the SEUR shipping conditions. These are rules set by SEUR for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.
National Shipping (Spain and Portugal)
Urgent Shipping to Continental Spain and Portugal
Door to door services, they are available depending on the urgency of the order:
| SHIPPING METHOD | SERVICE DESCRIPTION |
| SEUR 8:30 |
- Extremely urgent service for deliveries that must take place before 8:30 hrs on the next working day from its pickup. - Destination: Spain (Mainland only) |
| SEUR 10 |
- Shipments that you wish to be delivered before 10 hrs. SEUR pickups your parcels one working day before and ensures to deliver them during the morning of the next working day. - Destination National: Spain (Mainland), Ceuta, Melilla, Baleares and Canary Islands. |
| SEUR 13:30 |
- Parcel delivery before 13:30 hrs of the next working day from its pickup. - Destination: Spain (Mainland, Ceuta, Melilla and Baleares) and Portugal |
| SEUR 24 |
- Standard service, parcel delivery during the next working day from its pickup. - Destination: Spain (Mainland) - From/To: Portugal (1-2 working days) - Find out how the delivery time will be with the SEUR 24 Service Calculator. |
Shipping to Baleares Islands
Ship or request a pickup with origin/destination to any of the Balearic Islands: Mallorca, Menorca, Ibiza or Formentera:
| SHIPPING METHOD | SERVICE DESCRIPTION |
| Envíos con origen/destino Baleares (Shipping to/from Balearic Islands) |
- Shipments with pickup/delivery to/from Balearic Islands will be delivered in 1-2 work days. And 24hr delivery for those shipments from Barcelona to Mallorca/Menorca. - Available from: Spain (Mainland), Portugal (Mainland), Canary Islands, Balearic Islands, Madeira and Azores. |
| Envío interinsular entre Baleares y Canarias (Inter-island shipping between Balearic Islands and Canary Islands) |
- Parcel/document shipping between Canary Islands and Balearic Islands in a maximum time frame of 2 working days. - Available for: Canary Islands and Balearic Islands. |
Shipping to Canary Islands
Ship or request a pickup with origin/destination to any of the Canary Islands: Gran Canaria, Tenerife, Lanzarote, La Palma, Fuerteventura or La Gomera:
| SHIPPING METHOD | SERVICE DESCRIPTION |
| Envío Canarias Aéreo (Air shipping to Canary Islands) |
- Urgent pickup/delivery inside the Canary Islands with a delivery time frame of 2-3 work days. - Available in: Spain (Mainland), Portugal (Mainland), Canary Islands, Balearic Islands, Madeira and Azores. |
| Envío Canarias Marítimo (Sea shipping to Canary Islands) |
- Non-urgent pickup/delivery inside the Canary Islands with a delivery time frame of 4-11 work days. - Available in: Spain (Mainland), Portugal (Mainland), Canary Islands, Balearic Islands, Madeira and Azores. |
| Envío interinsular entre Baleares y Canarias (Inter-island shipping between Balearic Islands and Canary Islands) |
- Parcel/document shipping between Canary Islands and Balearic Islands in a maximum time frame of 2 working days. - Available for: Canary Islands and Balearic Islands. |
Shipping to Azores or Madeira
Ship to the Portuguese Islands:
| SHIPPING METHOD | SERVICE DESCRIPTION |
| Envíos a Madeira (Shipping to Madeira) |
- Urgent air delivery to Madeira in 2 work days from Spain and 1 work day from Portugal (Mainland). - Non-urgent sea delivery to Madeira in 5 work days from Spain and Portugal (Mainland). - Available in: Spain (Mainland), Portugal (Mainland), Canary Islands, Balearic Islands, Madeira and Azores. |
| Envíos a Azores (Shipping to Azores) |
- Urgent air delivery to Azores in 2 work days from Spain and 1 work day from Portugal (Mainland). - Non-urgent sea delivery to Azores in 7 work days from Spain and Portugal (Mainland). - Available in: Spain (Mainland), Portugal (Mainland), Canary Islands, Balearic Islands, Madeira and Azores. |
Complementary services for National Shipments (Spain and Portugal):
- Check delivery
- Saturday delivery
- Saturday collection
- Cash on delivery (coming soon)
- SEUR plus
- Declared value insurance
- Exchange
- Management.
Shipping characteristics (Spain and Portugal):
Volumetric Weight: volumetric weight will be applied for all shipments via air (must not exceed 167 kg/m3) or via sea (must not exceed 333 kg/m3) with origin/destination to/from Canary Islands, Melilla and Portuguese Islands.
International Shipping
The largest international network with worldwide delivery:
| SHIPPING METHOD | SERVICE DESCRIPTION |
| SEUR Classic | SEUR offers a daily road service for package deliveries up to 31.5 kg. And the best delivery times. |
| SEUR Courier |
The urgent international air service for sending documentation and packages up to a maximum of 31 kg per package. Delivery times guaranteed.
|
| SEUR Net Express |
Cover all your requirements for sending multiple packages from 5 kg. Up to 2.5 tonnes of weight to any part of Europe. Delivery times guaranteed.
|
| SEUR Cargo Plus |
This international door-to-door service enables goods to be sent with a minimum weight of 200 kg to Europe and 70 kg to the rest of the world.
|
Surcharges
- URBAN AREAS: For rates and re-expedition purposes, only province capitals and populations that are on the rates table will be considered Urban Areas (Casco Urbano). The rest of the populations regarding rates purposes will be considered as 'DELIVERIES OUTSIDE THE URBAN AREAS'. In case SEUR needs to modify the franchise of certain population, the difference in prices will take place on the re-expedition.
- DELIVERIES OUTSIDE URBAN AREAS: For deliveries outside the urban areas, the shipping cost will be incremented from the re-expedition rate related to each service.
- PICKUPS OUTSIDE THE URBAN AREA: For pickups outside the urban areas, the shipping cost will be incremented from the re-expedition rate related to the SEUR 24 service.
- PICKUPS IN MADRID: For SEUR 24 service pickups in Madrid (urban area) the rate of the services will be added 1,74€ for shipments up to 1 kg, and 5,22€ for the rest of the services plus tax.
- SEUR will charge 50,06€ for those services that require an unusual procedure, that exceed the simple pickup or delivery of the parcel.
- If a parcel is not delivered due to absent recipient or the recipient's refusal, incomplete information, or lack of payment for the shipping services, it is the sender's responsibility, who is obligated to take care of all the expenses such incidents may incur (deposit, fees, insurance, customs, return to origin, etc.).
Claims
The deadlines to file a claim for damaged or lost parcels is up to 7 days from its delivery or during the delivery when the recipient damages to the packaging are visible (Portugal is up to 8 days and International shipments sent via air have up to 10 days).
For delayed shipments it is necessary to have written reservations must be addressed to SEUR during the 21 day period since its delivery.
Actions arising from the carrier contract are subject to a statue of limitations of up to 1 year. Claims must be presented in written form. For damages it is essential that the recipient keeps the product's packaging to present to SEUR.
To file a claim please contact your account manager at SEUR.
Insured shipments
Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.
For claims you will need to open a ticket. See how to here.
Like every carrier, SEUR has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with SEUR, you automatically agree to the following conditions:
General Transport Conditions
Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.