Dimensions and weight limits
UPS compares the volume weight (LxWxH in cm / 5,000) with the actual weight of the shipments as part of the tariff determination. Please note that always the higher value is to be used!
| Standard | Maximal | |
| Actual weight | up to 30kg | 70kg* |
| Edge length | up to 100cm | 270cm* |
| Girth | up to 300cm | 400cm* |
*Attention, please note the surcharges below in oversizes!
UPS Pickups
UPS Standard gives you the ability to schedule a pickup for the following business day. You have the option to enter a time slot of at least 2 hours in the afternoon. In the morning you can set up a collection either from 09:00 to 13:00 or from 11:00 to 13:00.
You can arrange a UPS Express pickup for the same day. The pickup request should be registered by 12:00 noon at the latest. Then the pick up will take place between 16:00 - 18:00.
The Standard pick up costs: 3,75€
The Express Abholung costs: 6,75€
A daily pickup is available free of charge from UPS. Please contact us via E-Mail for more information.
Please note: For 3-figure collection quantities with UPS, a written request must first be made via UPS.
The best way to do this is to contact us via Live Chat.
Surcharges
For national shipments: 6.50€
from 16.03.2020: 7,50€ per shipment
For international shipments: 14,50€ if:
from 16.03.2020: 17,00€ per shipment
| Actual weight over 32kg |
| Edge length over 100cm |
| Second longest edge over 76cm |
| Objects in cylindrical containers that are not completely enclosed in corrugated cardboard packaging |
| Goods in metal or wood packaging |
| Weight is higher than 32kg and exact weight is not indicated on shipping documents |
Residential Fee / Privatzustellung
| Price in EUR | |
| Residential Fee Standard/Express/Express Saver National from | 1,10€ |
Residential Fee Standard International |
3,25€ |
| Residential Fee Express / Express Saver International |
3,50€ |
UPS provides delivery service to residential addresses as well as business addresses. Residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
Adult Signature Required
| Price | |
| Adult Signature Required Standard / Express / Express Saver from 16.03.2020: |
3,35€ 3,50€ |
Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.
Oversizes
| Surcharge | |
| A parcel is considered large when its overall dimensions exceed 300cm, but remains below 400cm. Large parcels are calculated with a minimum weight of 40kg. Additional surcharges are applied for large parcels |
65,00€ |
|
Parcels weighing > 70kg or a length of more than 274cm or overall dimensions of > 400cm are excluded from transportation. Parcels of this size recorded in the UPS parcel system are charged with the additional surcharge for large parcels.
|
100,00€ € |
Customs, taxes and outside areas
|
For shipments outside the EU for customs duties and / or taxes |
20,20€ |
| For shipments outside the EU, if the invoice recipient for customs duties and taxes is not based in the country of destination | 20,20€ |
| Outside are surcharge for certain areas |
For shipments to / from outside areas (s) plus shipping costs, a surcharge of 0,22€ / kg or at least 9,30€ / shipment will be charged. The higher amount applies. For international shipments plus the shipping costs, a surcharge in or from outside areas of 0,52€ / kg (or at least 25,65€ / shipment will be charged. The higher amount applies. |
| Surcharge for hard to reach areas |
For shipments to or from hard-to-reach areas, a surcharge of 0,52€ / kg (from 16.03.2020, 0,52€). or at least 25,65€ / shipment will be charged. The higher amount applies. |
Here you will find a detailed list of all outdoor area surcharges. Please note that UPS does not guarantee delivery to an outdoor area.
UPS Express and Express Saver
UPS Express Saver: fast and cheap delivery worldwide. Delivery is until the end of the day (Europe). For deliveries in the US / Canada, the duration is 2 days.
For deliveries to Asia, the duration is 3 days.
UPS Express: Next business day delivery until noon 12:00 throughout the country (national)
Heavy Parcels
A package weighing more than 25 kg is considered a heavy parcel. Please note that a heavy package is not to be confused with an irregular package.
Labeling such parcels with the "heavy package" label and / or with the signal band is mandatory for our customers to protect UPS personnel handling these parcels. The signal band is a safety note that allows employees to adjust to a high weight before lifting the parcel.
Money Back Guarantee on UPS Express Shipments
**Please Note!** Due to the current worldwide emergency situation, UPS has suspended the money-back guarantee service for all shipments from all countries of origin to all destinations from 26 March 2020 until further notice.
In order to claim a "Money Back Guarantee" (In the event of late delivery of express shipments), the request must be received by us within 15 calendar days, starting from the originally planned delivery day.
Special procedure for undeliverable shipments
All shipments within the EU, as well as all shipments within Germany which UPS was unable to deliver despite all efforts, are automatically returned with the UPS Standard Service (where offered). The return costs (including the transport costs and the fuel surcharge) will be charged to the sender. If, however, there are undeliverable shipments within Germany, the costs of the return (including the transport costs and the fuel surcharge) will be charged to the invoice recipient of the original shipping costs.
For all shipments to destinations outside the EU, UPS will contact the shipper and proceed with the shipment in accordance with its instructions. The shipping costs plus a processing surcharge will be charged to the sender for each undeliverable shipment.
Surcharge transport costs for return: € 5.65 per undeliverable shipment in addition to shipping costs.
Fuel Surcharge
This surcharge will be applied to all tariffs for dispatch and receipt
and the following additional services:
- Collection and delivery in external areas and areas difficult to access
- Delivery to home addresses
- Surcharge for large packages
- Surcharge for oversized pallets
- Surcharge for oversized pallets
- Surcharge for additional handling
- Oversize surcharge
The latest details on the fuel surcharge can be found here.
The fuel surcharge is set at 12.5% for standard shipments and 17.75% for express shipments. For more information, please see the link above.