Over 110 years express logistics experience!
Dimensions and weight limits
UPS compares the volume weight (LxWxH in cm / 5,000) with the actual weight of the shipments as part of the tariff determination. Please note that always the higher value is to be used!
Surcharges
For national shipments: € 6.50
For international shipments: 14,50 € if:
If the recipient address is not specified correctly, UPS will try to find the correct address. There is an additional fee of € 6.51 for this service.Residential Fee / Privatzustellung
UPS provides delivery service to residential addresses as well as business addresses. Residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
Adult Signature Required
Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.
Oversizes
Customs, taxes and outside areas
Here you will find a detailed list of all outdoor area surcharges. Please note that UPS does not guarantee delivery to an outdoor area.
UPS Express and Express Saver
UPS Express Saver: fast and cheap delivery worldwide. Delivery is until the end of the day (Europe). For deliveries in the US / Canada, the duration is 2 days.
For deliveries to Asia, the duration is 3 days.
UPS Express: Next business day delivery until noon 12:00 throughout the country (national)
Heavy Parcels
A package weighing more than 25 kg is considered a heavy parcel. Please note that a heavy package is not to be confused with an irregular package.
Labeling such parcels with the "heavy package" label and / or with the signal band is mandatory for our customers to protect UPS personnel handling these parcels. The signal band is a safety note that allows employees to adjust to a high weight before lifting the parcel.
Money Back Guarantee on UPS Express Shipments
In order to claim a "Money Back Guarantee" (In the event of late delivery of express shipments), the request must be received by us within 15 calendar days, starting from the originally planned delivery day.
Special procedure for undeliverable shipments
All shipments within the EU, as well as all shipments within Germany which UPS was unable to deliver despite all efforts, are automatically returned with the UPS Standard Service (where offered). The return costs (including the transport costs and the fuel surcharge) will be charged to the sender. If, however, there are undeliverable shipments within Germany, the costs of the return (including the transport costs and the fuel surcharge) will be charged to the invoice recipient of the original shipping costs.
For all shipments to destinations outside the EU, UPS will contact the shipper and proceed with the shipment in accordance with its instructions. The shipping costs plus a processing surcharge will be charged to the sender for each undeliverable shipment.
Surcharge transport costs for return: € 5.65 per undeliverable shipment in addition to shipping costs.