Over 110 years express logistics experience!
Dimensions and weight limits
UPS compares the volume weight (LxWxH in cm / 5,000) with the actual weight of the shipments as part of the tariff determination. Please note that always the higher value is to be used!
For national shipments: € 6.50
For international shipments: 14,50 € if:
Customs, taxes and outside areas
Here you will find a detailed list of all outdoor area surcharges. Please note that UPS does not guarantee delivery to an outdoor area.
A package weighing more than 25 kg is considered a heavy parcel. Please note that a heavy package is not to be confused with an irregular package.
Labeling such parcels with the "heavy package" label and / or with the signal band is mandatory for our customers to protect UPS personnel handling these parcels. The signal band is a safety note that allows employees to adjust to a high weight before lifting the parcel.
Money Back Guarantee on UPS Express Shipments
In order to claim a "Money Back Guarantee" (In the event of late delivery of express shipments), the request must be received by us within 15 calendar days, starting from the originally planned delivery day.
Special procedure for undeliverable shipments
All shipments within the EU, as well as all shipments within Germany which UPS was unable to deliver despite all efforts, are automatically returned with the UPS Standard Service (where offered). The return costs (including the transport costs and the fuel surcharge) will be charged to the sender. If, however, there are undeliverable shipments within Germany, the costs of the return (including the transport costs and the fuel surcharge) will be charged to the invoice recipient of the original shipping costs.
For all shipments to destinations outside the EU, UPS will contact the shipper and proceed with the shipment in accordance with its instructions. The shipping costs plus a processing surcharge will be charged to the sender for each undeliverable shipment.
Surcharge transport costs for return: € 5.65 per undeliverable shipment in addition to shipping costs.