DPD Germany contract activation 🇩🇪 – Sendcloud Help Center

Purpose: Learn how to connect your DPD carrier contract with your Sendcloud account in three easy steps.

Note: It’s not possible to add two separate DPD contracts for both Germany and Benelux (the Netherlands and Belgium). You can only upload one DPD contract for those countries. In case you have two existing contracts for these regions, please contact your DPD account manager to see if these contract can be merged. Other DPD contracts like DPD Austria, the UK and France can be uploaded separately.

Step 1: Check your DPD contract

Before you continue, it's important to take a look at your contract. DPD uses two kinds of contracts: a myDPDbusiness contract and a Depot Contract (Depot Vertrag). You can get a Depot Contract when you ship more than 1000 parcels a month. If you have a myDPDbusiness contract; please keep reading! If you have a Depot Contract, you can continue at Step 2.

DPD customers who have a myDPDbusiness contract don't receive a DelisID. This ID is required if you want to connect your DPD contract to Sendcloud. Please reach out to your Account Executive or to our Customer Support team, so they can assist you further.

Step 2: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 3: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract.

In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find DPD from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DPD.

Step 4: Enter your DPD contract details

Complete the form with the information below and click Add this contract when you are done.

Delis ID
DPD provides you with the DelisID. The DelisID consists of alphanumeric characters (e.g. Sendcloud123)
Password
DPD provides you with a Password. The password consists of any alphanumeric and special characters (e.g. j3Vw|K2_Bt)
Service
Choose the country from which you are shipping.

If you don't know how to obtain any of the information listed above, contact your DPD account manager for guidance.

Receiving tracking updates

In order to make sure you can receive tracking updates via Sendcloud, you need to allow Sendcloud to receive your data. Please follow the steps below:

Fill out the form: Anmeldeformular_DPD Data Services_sendcloud.
Make sure to (at least) fill in the fields marked with "MANDATORY" and “Ort, Datum, Unterschrift/place, date, signature/ville, date, signature”
Send this form to cit@dpd.de

Done! Once you've followed the steps above, your DPD contract should now be successfully linked to your Sendcloud platform, and you can begin shipping on your DPD rates. When you create a label with a DPD shipping method, the label price will now show as 0.00 EUR in your account.

Important: Since your contract and the relevant shipping methods are individual, please make sure that the shipping methods you have agreed upon are activated with us. Please note that this does not happen automatically. If you do not see the shipping methods, please contact our support / Live Chat.