Purpose: in this article, you can find the DHL shipping conditions. These are rules set by DHL for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.
Do you have national shipments that have to be delivered before a certain date or international shipments that are to be delivered before the end of the next working day? Then the express services of DHL.
You are welcome to connect your own DHL Express contract with us. So you can use your own terms agreed with DHL Express.
- Pick up of your parcels
- Up to two delivery attempts
- Storage for up to seven days
- Money-back guarantee*
- Delivery to private addresses
- Filial-Routing
- If a shipment becomes undeliverable because the recipient cannot
be identified at the given address, the item will not be returned directly to the sender. Instead, it is held ready for collection at the retail outlet that is always closest to the recipient's address. - A service charge is due only if the item is undeliverable and
the service described above is used. - After the expiry of the collection period (seven working days) the item
will be returned to the sender for a return charge (in addition to
the service charge).
- If a shipment becomes undeliverable because the recipient cannot
* for the special conditions please visit www.dhl.de/express/agb
National shipments
DHL EXPRESS DOMESTIC
Germany-wide door-to-door delivery within the next working day
- Up to 70 kg per parcel; up to 1,000 kg per shipment; Max. 99 packages per shipment
- Max. 120 x 80 x 80 cm per parcel
- Pallet shipping up to 1,000 kg; Max. Dimensions: 120 x 100 x 160 cm
- Delivery in parcel shop possible (up to 31.5 kg, Value Pack service and dangerous goods excluded)
DHL EXPRESS DOMESTIC PREMIUM 9:00 and 12:00
Germany-wide door-to-door delivery by 9:00 am or by 12:00 pm the next working day
- Up to 30 kg per parcel before 9:00 Uhr am. Max. 10 parcels per shipment
- Up to 70 kg for shipments before 12:00 pm Max. 10 packages per shipment
- Up to 300 kg per shipment
- Max. Dimensions: 120 x 80 x 80 cm per parcel
- Max. Dimensions: 120 x 80 x 80 cm per parcel
- Delivery in parcel shop possible (up to 31.5 kg, Value Pack service and dangerous goods excluded)
International shipments
DHL EXPRESS WORLDWIDE
Door-to-door delivery before closing time
- The next working day in Europe and in the USA
- The overmorrow working day in Africa and Asia
- Up to 1.000 kg per shipment
- Up to 70 kg and 120 x 80 x 80 cm per shipment
- Pallets – up to 1.000 kg and 120 x 100 x 160 cm dimensions
Shipping conditions references
How expensive a shipment is, depends more on how much space it occupies on the plane than on its actual weight. This is called the volume weight.
Enclosed you find an explanation for the calculation of the volume weight.
Important Note:
DHL Express does not accept shipments that exceed 1,000 kg or 300 cm in length. Shipments with a total weight> 1,000 kg require prior approval by DHL Express and may be charged at a different rate. If necessary, DHL Express standard terms cannot be met. Please contact your DHL Express representative.
Transit time
Here you can see all information about DHL Express transit times.
Cancellations
For labels created before 16:00, the cancellation can be done until 17:55. After this time the labels cannot be canceled. For labels created after 18:00, the cancellation can be done within 2 hours after the announcement time (e.g., if announced at 19:00, it can be canceled until 21:00). You will also receive a pickup report for these labels created after 18:00.
Please note that the terms and conditions of the respective shipping service provider must always be observed. Here are the terms and conditions of DHL Express:
Terms and conditions DHL Express
Important: Since your contract and the relevant shipping methods are individual, please make sure that the shipping methods you have agreed upon are activated with us. Please note that this does not happen automatically. If you do not see the shipping methods, please contact our support / Live Chat.