Purpose: In this article, you can find the PostAT shipping conditions. These are the terms and conditions set by PostAT for sending parcels.
Important note about address change
If you ship from Austria to Germany, you can't change the delivery address because the carrier partner for this route doesn't allow it.
Post AT Shipping methods
PostAT Home
The PostAT shipping method offers delivery of national shipments within Austria. Delivery to parcel service points is also possible.
Characteristics of the shipping method:
- 0-4 kg
- 4-31.5 kg
- Maximum weight: 4/31.5 kg
- Minimum dimensions: 12 x 10 cm
- Maximum dimensions: L 100 x W60 x H 60 cm
- Maximum dimensions 0-2 kg packages: L 35 x W25 x H3cm
- Maximum length (the longest side): 200 cm
- Maximum belt dimension: 360 cm*
- maximum insured amount for domestic shipments: €510
- maximum insured amount for international shipments: €510
If you ship your parcel internationally and exceed the maximum insurance amount of €100, you can add an additional insurance via Sendcloud. You can find more information here.
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
Paket International Outbound Plus
This shipping method is the right choice if you want to ship parcels weighing up to 31.5 kg and you want to get a proof of posting and receipt as well as insurance of up to a maximum of EUR 510. At the time of posting, you will receive proof of posting along with the item number. Parcels will only be given to the addressee if they sign for it and provides electronic proof of receipt.
Characteristics of the shipping method:
- 0-2 kg**
- 2-4 kg
- 4-8 kg
- 8-12 kg
- 12-20 kg
- 20-31.5 kg
- Maximum weight: 31.5 kg
- Minimum dimensions: 14 x 9 cm
- Maximum dimensions: L 100 x W60 x H 60 cm (except for weight class 0-2 kg)
- Maximum length (the longest side): 100 cm
- Maximum belt dimension: 360 cm*
-
Insurance: up to 510 EUR depending on the net-goods-value
- Additional services possible according to individual country specifications
- Full POD and T&T service
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
**Different limits apply in this weight class. For the most used shipping destinations (e.g: Germany and France), the pricing is applicable up to 31.5kg. For other destinations (e.g: Canada or the United States of America), the shipping costs are based on the weight of the parcel. The dimensions L 35 x W 25 x H 3 cm should not be exceeded.
Fragile shipments
Our PostAT shipping methods do not support fragile packages. This means that all packages, including packages with a fragile sticker, will be processed as a standard shipment. A fragile sticker does not guarantee the shipment will be processed as such.
No claims can be filed for a shipment with fragile content, as the insurance is void.
Surcharges
The following surcharges may be applied to your next invoice if your shipments vary from PostAT's shipping terms.
| Surcharges | |
|
Small bulky goods Austria (shipment is not cuboid, shipment is smaller than L 100 x W 60 x H 60 cm) |
4.20 € |
| Small bulky goods international (shipment is not cuboid, max. length = 100 cm) |
8.20 € |
| Large bulky goods up to 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 7.40 € |
| Large bulky goods over 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 12.20 € |
| Large bulky goods international up to 20 kg (shipment exceeds the length of 100 cm in all forms) | 14.70 € |
| Large bulky goods international over 20 kg (shipment exceeds the length of 100 cm in all forms) | 18.20 € |
|
Dangerous goods - Limited quantity (LQ) Austria |
3.35 € |
| Dangerous goods - Limited Quanity (LQ) Parcel Plus International |
6.70 € |
|
If there's a note in the address field of your package that states "Personal", your package will only be handed over to the designated recipient. The identity of the recipient is verified on the basis of a valid photo ID. |
3.15 € |
|
Rerouting - If the sender orders rerouting as long as the shipment is still in the postal transport pipeline, the shipment will not be sent to the original recipient address as ordered but to the new desired address - if possible and if the shipment is not already delivered to the original recipient. The order rerouting has to be sent to the service center by e-mail. If you want to reroute a parcel, you can reach out to Sendcloud via the support section in your account. The request will then be forwarded to the carrier. The request has to contain the rerouting order, the shipment number concerned, a brief reason for the rerouting as well as the new complete Austrian recipient address. If the rerouting can be carried out successfully, the original fee and the fee for rerouting will be charged |
10.20 € |
| Address clarification 2C - Parcels addressed to 2C recipients (“private customers”) are not immediately returned in case of an unclear address or an unknown recipient, but are first deposited at the corresponding post office and kept for pickup for five working days (except Saturday). The sender/shipper is informed of the address problem by Post and receives a pickup code with which the recipient can pick up the deposited shipment at the post office during the defined period. If no information is provided or the shipment is not picked up during the defined period, the shipment is returned to the sender. |
1.10 € |
| Delivery with signature only - The sender specifies that the item will be handed over only against a proof of delivery by signature (and actually signed in front of a Post employee). Post will hand over these items to the recipient or to a person in accordance with the provisions for substitute delivery only against the provision of a signature. For items with this additional service, there is no deposit/filing in an automated drop-off facility of the Post, no drop-off and no interaction is allowed by the recipient. |
2.70 € |
| Undelivered parcel - Additional costs apply when an undeliverable parcel is returned to a parcel shop or to the sender's address. This extra cost is assumed by the sender of the package. |
20.01 € |
Fuel surcharge
Due to the continuous increase of the fuel prices, Sendcloud is forced to introduce the fuel surcharge for Post AT. During the second half of 2021, we've taken the loss due to the increasing fuel prices on us. This was with the assumption that prices would eventually go down/normalize again. Considering the current political situation and the economical climate, we don't expect this'll happen any time soon. Because of this we've introduced a temporary fuel surcharge.
How do we calculate this surcharge?
Per 1% over the 9% fuel surcharge an amount of 0.04 EUR/parcel will be charged.
Example: If the Post AT fuel surcharge is 22.5%, then a surcharge of 0.54 EUR (13.5 x 0.04 EUR) will apply.
My shipment has not been accepted at the parcel shop, what now?
- Parcel must necessarily be dropped off at the counter.
- The customer must make it clear that it is a "Großkundenannahme".
- In the best case, the customer number of Sendcloud - 0022072740 - is indicated again.
- If the barcode is not immediately readable; then please advise the staff that this process may take 45 to 60 seconds.
- If it still does not work, please test the delivery again in another service point.
Direct contract shipping methods
If you have a direct contract with PostAT, you can easily integrate it with your Sendcloud account. Our PostAT Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
Shipping method |
Shipping Method ID |
|---|---|
| PostAT Easy Return Domestic | 2621 |
| PostAT Easy Return International | 2622 |
| PostAT EMS Austria 0-4kg | 1029 |
| PostAT EMS Austria 12-20kg | 1032 |
| PostAT EMS Austria 20-31.5kg | 1033 |
| PostAT EMS Austria 4-8kg | 1030 |
| PostAT EMS Austria 8-12kg | 1031 |
| PostAT EMS International 0-1kg | 1034 |
| PostAT EMS International 10-11kg | 1044 |
| PostAT EMS International 11-12kg | 1045 |
| PostAT EMS International 1-2kg | 1035 |
| PostAT EMS International 12-13kg | 1046 |
| PostAT EMS International 13-14kg | 1047 |
| PostAT EMS International 14-15kg | 1048 |
| PostAT EMS International 15-16kg | 1049 |
| PostAT EMS International 16-17kg | 1050 |
| PostAT EMS International 17-18kg | 1051 |
| PostAT EMS International 18-19kg | 1052 |
| PostAT EMS International 19-20kg | 1053 |
| PostAT EMS International 20-21kg | 1054 |
| PostAT EMS International 21-22kg | 1055 |
| PostAT EMS International 22-23kg | 1056 |
| PostAT EMS International 2-3kg | 1036 |
| PostAT EMS International 23-24kg | 1057 |
| PostAT EMS International 24-25kg | 1058 |
| PostAT EMS International 25-26kg | 1059 |
| PostAT EMS International 26-27kg | 1060 |
| PostAT EMS International 27-28kg | 1061 |
| PostAT EMS International 28-29kg | 1062 |
| PostAT EMS International 29-30kg | 1063 |
| PostAT EMS International 30-31kg | 1064 |
| PostAT EMS International 31-31.5kg | 1065 |
| PostAT EMS International 3-4kg | 1037 |
| PostAT EMS International 4-5kg | 1038 |
| PostAT EMS International 5-6kg | 1039 |
| PostAT EMS International 6-7kg | 1040 |
| PostAT EMS International 7-8kg | 1041 |
| PostAT EMS International 8-9kg | 1042 |
| PostAT EMS International 9-10kg | 1043 |
| Post AT Kleinpaket 2000 0-2kg | 8995 |
| PostAT Paket Premium Austria B2B | 2568 |
| PostAT Premium Paket International Outbound B2B | 2569 |
| PostAT Paket Premium Select 0-2kg | 1388 |
| PostAT Paket Premium Select 12-20kg | 1392 |
| PostAT Paket Premium Select 20-31.5kg | 1393 |
| PostAT Paket Premium Select 2-4kg | 1389 |
| PostAT Paket Premium Select 4-8kg | 1390 |
| PostAT Paket Premium Select 8-12kg | 1391 |
You can find more information and the shipping conditions here: