Purpose: view the shipping conditions of French shipping carrier Colissimo.
Shipments within France
Colissimo Home without Signature
Service presentation:
Home delivery in 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this shipping method for your shipments of small sizes or low value.
Shipping method features:
- Delivery without signature in mailbox
- The recipient is informed of the delivery of his package the day before by email.
- Parcel left at a pick-up point if the mailbox cannot contain it
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels.
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
Colissimo Home with Signature
Service presentation:
Home delivery against signature within 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this shipping method for your large and high value parcels.
Shipping method features:
- Delivery against signature
- The recipient is informed of the delivery of his package the day before by email.
- Choice between a new home delivery within 6 days of the first delivery attempt and delivery to a pick-up point selected by the recipient the next day
- Integrated insurance of 33 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
Colissimo Service Point
Service presentation:
Delivery within 48 hours on average to one of the 19,000 service points in mainland France and Corsica.
Shipping method features:
- Delivery to Service Point
- Delivery against signature
- Pickup at Post Offices or Pickup stations
- The recipient is informed of the delivery of his package when it is made available at the service point.
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels.
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 20 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
With Colissimo, you have the possibility to choose to which service point your parcel will be delivered. You can see all available service points here: Colissimo service point locator.
Shipments to the European Union and Switzerland
Colissimo Europe without signature
Service presentation:
Home delivery against signature in 3 to 7 days on average, to 30 countries in Europe*. Choose this shipping method for your large and high value parcels.
Shipping method features:
- Delivery against signature
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
* Zone 1: Germany, Belgium, Luxembourg, Netherlands
Zone 2: Austria, Spain (excluding specific territories), Portugal (excluding territories
specific), United Kingdom, Ireland, Italy.
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.
Zone 4: Specific territories of Spain (Balearic Islands, Canaries, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.
Colissimo Europe Service Point
Service Presentation:
Delivery to service point in 3 to 7 days on average, to 5 countries in Europe *.
Shipping method features:
- Delivery to Service Point
- Delivery against signature
- If the parcel weights less than 20 kg, the sender can drop it off at the post office, at a Pickup Station or at Pickup service point. Parcels that exceed 20 kg can only be dropped off at the post office.
- The recipient is informed of the delivery of his package when it is made available at the service point
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 20 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
*Zone 1 :Allemagne, Belgique, Luxembourg, Pays-Bas
Zone 2: Spain (excluding specific territories)
Shipments to French Overseas Departments and Territories
Colissimo Home Overseas
Service Presentation:
Delivery at home against signature in 5 to 10 days on average to OM1 and OM2 zones*.
Shipping method features:
- Delivery against signature
- Integrated insurance of 33 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
* Zone OM1: Guadeloupe (including Saint-Barthélémy and Saint-Martin), Martinique, Réunion, Guyana, Mayotte and Saint-Pierre and Miquelon.
* Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
International Shipments
Colissimo International
Presentation of the service:
Home delivery against signature in 3 to 10 days on average, to 235 destinations.
Shipping method features:
- Delivery against signature
- Integrated insurance of 33 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
Shipping specificities by country:
For more details regarding shipping to a specific destination, you can visit La Poste’s website. There you will have information such as the delivery time, the dimensions and weight of packages accepted as well as customs formalities, restrictions in terms of package contents and addressing specificities: Shipping specificities by country.
Paperless trade
When you create a shipment from France to a French Island with Sendcloud, the CN23 will be sent electronically, so you will no longer need to print it alongside your shipping label.
This applies to parcels shipped to Overseas France and parcels with the FTD/DDP (Franc de Taxes et de Droits et Delivery Duty Paid Fedex) option. This includes the following destinations: Guadeloupe, Reunion, Martinique, Guyane, Saint Barthélemy, Saint Pierre and Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna.
Please note that it can take up to three minutes for the form to be sent electronically once you create the label. After a few minutes, the following message will be visible:
Claims information
How to open a claim
If you are shipping with Sendcloud rates, you can open a claim directly from the Support menu in your Sendcloud panel. Click on +New ticket > Submit a request for a parcel > Select the issue. Fill in as many details as possible.
Colissimo accepts claims up till 70 days after the creation of a parcel. However, we recommend you to open a claim as soon as you notice that something is wrong with your shipment. Please note that Colissimo shipping costs are not included in the compensation amount paid in case of spoilation.
Compensation
In case of loss or damage, Colissimo's compensation is based on the weight of the package.
Packages sent to France and Europe delivered without a signature are subject to an integrated compensation of 23 €/kg.
For shipments to France and abroad (including Europe and the French Overseas), the integrated compensation is 33 €/kg.
The compensation will be a combination of shipping cost reimbursement and the compensation based on the weight.
If you want to insure your shipments for a higher value, consider adding Sendcloud Insurance when you create your labels. You can read the terms and conditions here.
Processing time
The average processing time is 15 working days. It is important to note that this period can sometimes be extended for shipments to international destinations or during the peak season.