If you use our shipping rates, we provide the service when there are shipment-related problems as well. When using a direct-user contract, you can contact the carrier directly without us being involved. For example, you could agree on better prices with the carrier if you ship higher volumes.
Step 1: Activate your SendCloud subscription:
SendCloud offers 3 subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
Would you like to use your own transport contract and are you curious about which subscription fits your shop best? Then contact our Customer Service via firstname.lastname@example.org
Step 2: Add your contract
Once you have activated a SendCloud subscription, it is possible to add your contract.
Click on 'Add contract' under 'My contracts'. Here a list of carriers is stated, where you can select the right carrier for your contract:
You need a number of details to add your contract. What information is needed will be visible when adding the relevant contract! You can request this information from your account manager.