Instabox shipping conditions

  Purpose: view the shipping conditions of Dutch, same and next-day delivery provider, Instabox. Please note: labels from Instabox expire after 2 business days.

Shipping with Same Day within the Netherlands

Service Presentation

With Instabox you ship your packages and they will be delivered the same day. Instabox will collect your shipments in the morning. With an average of 50 shipments per week you pay no collection costs. With fewer than 50 shipments you pay € 15 pick-up costs, per 10 packages that you ship less than 50.

Characteristics of the parcel: 

• Signature on delivery
• Included Track & Trace with a time frame of half an hour before delivery
• No standard insurance
• 3 delivery attempts, delivery form Monday to Saturday until 10 p.m
• Drop your parcel off at one of the extensive network of drop-off locations to have it delivered the same day 
• If you ship via Sendcloud, the cut-off time will automatically be set to 10AM. This means that if you create the label after 10AM, the delivery moment will automatically be set to the next day. For users with their own Instabox contract, we advise to contact Instabox about your cut-off time. In that case the cut-off time might be set to a later time. 

Additional services:

• Perishable
  • For shipments with fresh goods. 
• Age Check (18+)
  • If you are selling products that require age verification, such as alcohol, select this option to have the customer's age checked at the door. b efore handing over the order, it must appear that the recipient is 18 years of age If not, the recipient will not be able to sign and the parcel will be returned. 
• Home Address only
  • By default, drivers can deliver parcels to neighbors if the customer is not home. If you don't want this to be the case, select this additional service. 

Parcel dimensions

Same Day Parcel Standard 0-10kg:

• Maximum total size (belt circumference [1 x L + 2 x W + 2 x H]): 200cm
• Minimum total size: N/A
• Maximum dimensions:  180x120x120cm

Same Day Parcel Standard Drop-off 0-10kg: 

• Maximum total size (belt circumference [1 x L + 2 x W + 2 x H ]): 200cm
• Minimum total size: N/A
• Maximum dimensions:  180x120x120cm

Same Day Parcel Medium 10-20kg: 

• Maximum total size (belt circumference [1 x L + 2 x W + 2 x H]): 320cm
• Minimum total size: 200cm
• Maximum dimensions:  180x120x120cm

Same Day Parcel Medium Drop-off 10-20kg: 

• Maximum total size (belt circumference [1 x L + 2 x W + 2 x H]): 320cm 
• Minimum total size: 200cm
• Maximum dimensions:  180x120x120cm

Same Day Parcel Mailbox 

• Maximum dimensions: 38 x 26.5 x 3.2cm
• Maximum weight: 2kg 

Surcharges

If you choose to ship a parcel with Same Day Parcel Standard 0-10kg, but the total size of the parcel (circumference) exceeds 200cm (and is not more than 320cm), a surcharge of €7.95 per parcel will be charged. 

A surcharge of €7.95 per parcel will also be applied if a parcel shipped with Same Day Parcel Standard weighs more than 10kg but less than 20kg. 

Applies to Same Day Parcel Standard 0-10kg or a Same Day Parcel Medium 10-20kg: if the total size exceeds 320cm and/or the weight exceeds 20kg, a surcharge of €65.00 will be applied, and the parcel will be returned to the sender. 

Insurance coverage 

From 9 June 2021, the standard coverage per parcel has changed. Parcels are now insured by up to €3.40 per kg (e.g. a 10kg parcel will be insured for up to €34.00). 

For more information on how you can insure your parcels, see this article. 

Cancellation

If you decide not to send a shipment, you can cancel it free of charge within 48 hours. This is only possible for shipments that haven't receive a physical scan. 

If this does not happen, the full costs for the shipment will be charged. Canceling the labels is separate from the already scheduled pick-up, if you do not have any packages to give, make sure you pass this on time.

Expiration labels

Labels from Instabox automatically expire after 2 business days. Those 2 days start at the moment that you create your label. As of 01-02-2021 Instabox will start charging for those 'expired labels'. It will not be possible to get a refund after those 2 days have passed. 

Instabox is doing this to prevent unnecessary (over)load in their system. They currently have a lot of what they call "ghost labels" in their system. Less "ghost labels" would mean that the labels that are actually being used can be processed more efficiently. 

Like every carrier, Instabox has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with Instabox , you automatically agree to the following conditions:

General Transport Conditions Instabox