You can create shipping labels from the moment that you have issued a direct debit. The shipping labels that you have created will be charged. If you have not used a shipping label, you can cancel it and we will refund the shipping costs to you.
We are billed from the carrier and translate this into a biweekly invoice for you. The costs for all your shipments are debited via direct debit.
Until when can I cancel my shipping labels?
You can cancel the shipping labels that you have created up to 6 weeks after the creation date from the created label overview if you have not used them.
The carrier then checks whether the shipping label has actually been sent and after approval we will pay the shipping costs on the next invoice you back.
Where can I find my invoice?
If you want more insight into your invoices, check your invoices in your SendCloud account under Financial -> Invoicing in the left-hand menu. Here you can view a specification of an invoice as a CSV file or as a PDF.
The payment period for the invoices from SendCloud is eight days.