Purpose: Learn how to connect your DHL Express carrier contract with your Sendcloud account in three easy steps.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find DHL Express from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DHL.
Step 3: Enter your DHL contract details
Complete the form with the information below and click "Save" when you are done.
- Account ID Export
- Account ID import*
*If you don't add your DHL Express import number to your Sendcloud account, it's not possible to create returns with DHL Express via Sendcloud.
Done! Once you've followed the steps above, your DHL Express contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your DHL Express rates. When you create a label with a DHL Express shipping method, the label price will now show as 0.00 EUR in your account.