Purpose: view the conditions of Belgian shipping carrier bpost so you can select an appropriate shipping method for your parcels.
Shipping packages to consumers
bpost @home (bpack 24H)
Service Presentation
Strives to deliver packages to home and business addresses by the next working day. Fully trackable.
Shipping method features:
- Aims for next working day delivery within Belgium
- If the customer is not home, delivered to nearest mailing point for collection
- Stored at this location for 15 calendar days then returned if not collected
- If delivered to a parcel machine, available for 5 working days
- Second delivery attempt can be requested free of charge
- Standard insurance: 10.00EUR per kg if parcel is lost or damaged
Characteristics of the parcel:
- Maximum weight: 30kg
- Minimum dimensions: 11.2 x 14.5cm
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 100cm
Shipping packages within Belgium
bpost @home + Signature for receipt
Service Presentation
Aims for next working day delivery and requiring signature before the parcel is handed over.
Shipping method features:
- The recipient is asked for a signature for receipt.
- Same conditions apply as for bpost @home.
- This method is only available within Belgium.
Characteristics of the parcel:
- Maximum weight: 30kg
- Minimum dimensions: 11.2 x 14.5cm
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 100cm
bpost Saturday Delivery
Service Presentation
Delivery on the next available Saturday for domestic shipments.
Shipping method features:
- Delivery on the next Saturday
- Same conditions as bpost @home
- Available for both Home delivery and service point delivery two delivery methods.
- Note! This function is not visible in the Sendcloud location selectors in the checkout of your webshop.
- This method is only available within Belgium.
Characteristics of the parcel:
- Maximum weight: 30kg
- Minimum dimensions: 11.2 x 14.5cm
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 100cm
Shipping International
Bpack@bpost International
Service Presentation
International service point delivery from Belgium to the Netherlands, France, and Luxembourg.
Shipping method features:
- Delivery at service point
- 3000+ service point in the Netherlands, 8500+ service point in France
- Transit time: 2 days
Characteristics of the parcel:
- Maximum weight: 30kg
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 150cm
Shipping worldwide
bpost World Premium
Service Presentation
International delivery worldwide to 200 countries, utilizing the network of foreign postal operators and private companies. Depending on the country of destination, bpost will hand the parcel over to the local postal service or courier company to complete the final leg of the journey.
Shipping method features:
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International delivery worldwide
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The delivery times with bpost are as follows:
Neighboring countries: After 1 to 3 business days
European Union: Between 3 and 5 business days
Rest of the world: Between 4 and 10 business days
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The delivery times with bpost are as follows:
- International shipments will require a CN23 customs form, which you can print in your Sendcloud platform
- Standard insurance: 10.00EUR per kg if parcel is lost or damaged
Characteristics of the parcel:
- Maximum weight: 30kg
- Minimum dimensions: 15.3 x 24.0cm
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 100cm
Attention: in some countries the permissible weight is smaller. View details per country (Dutch).
Return parcels
bpack Easy Return
Service Presentation
Easy return solution for domestic parcel shipments within Belgium.
Shipping method features:
- For returns within Belgium via the Sendcloud return portal
- Same prices and conditions as bpost @home method (also available through your own contract)
- Received within 24 hours from the point where the customer has taken the return to a bpost post office. Keep an eye on the status via our returns overview
Characteristics of the parcel:
- Maximum weight: 30kg
- Minimum dimensions: 11.2 x 14.5cm
- Maximum size (1x length + 2x width + 2x height): 300cm
- Maximum length (longest side): 100cm
Claims information
Opening a claim
If you are shipping with Sendcloud rates, you can open a claim directly from the Support menu in your Sendcloud panel. Click on +New ticket > Submit a request for a parcel > Select the issue. Fill in as many details as possible. Click here to know more.
Note: all claims for damaged packages should be filed within 7 days after delivery.
Compensation
In case of loss or damage, you will receive a compensation and the shipping costs back. Bpost’s compensation is based on the weight of the package and the CMR (weight x CMR).
Like every carrier, bpost has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with bpost, you automatically agree to the following conditions: