Purpose: in this article, you can find the UPS shipping conditions. These are rules set by UPS for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.
UPS Standard
Service Presentation
Fast home delivery worldwide with UPS. You can hand-in these shipments at a service point for delivery. For 10 euros a week you can request a fixed collection. It is also possible to schedule an incidental pick-up with UPS from just one package.
Shipping method features:
- One delivery attempt, then the shipment will be delivered at a service point
- Including signature on delivery
- Not insured
Characteristics of the parcel:
- Maximum weight 32 KG
- Maximum volume weight 70 KG
- Maximum dimensions 100 x 76 cm (L x B)*
- Maximum circumference 300 cm
*It's possible to ship up to 274 cm but when the package exceeds the 100 cm, a surcharge will be taken into account.
UPS Standard to Access Point
Service Presentation
Delivery to a service point worldwide with UPS. You can hand-in these shipments at a service point for delivery. For 10 euros a week you can request a fixed collection. It is also possible to schedule an incidental pick-up with UPS from just one package.
Shipping method features:
- Including signature on delivery
- Not insured
Characteristics of the parcel:
- Maximum dimensions 80 cm length / 220 diameter
- Maximum weight 20 KG
- Maximum volume weight 70 KG
UPS Express Saver
Service Presentation
Extra fast home delivery worldwide. You can hand-in these shipments at a service point for delivery. For 10 euros a week you can request a fixed collection. It is also possible to schedule an incidental pick-up with UPS from just one package.
Shipping method features:
- One delivery attempt, then the shipment will be delivered at a service point
- Including signature on delivery
- Not insured
Characteristics of the parcel:
- Maximum weight 32 KG
- Maximum volume weight 70 KG
- Maximum dimensions 100 x 76 cm (LxB)*
- Maximum circumference 300 cm
*It's possible to ship up to 274 cm but when the package exceeds the 100 cm, a surcharge will be taken into account.
Multicollo Shipments
Multicollo shipment is available for all UPS services.
Please note that multicollo is not available for shipments requiring a customs form.
Each collo will be assigned it's own track and trace number and receive individual tracking updates. You can view how many shipments are linked to a parcel in the shipment detail view of your panel.
UPS Paperless Invoice
UPS Paperless Invoice allows for customs documentation to be sent electronically to UPS, preventing the need to physically print and attach multiple copies of required documentation when shipping internationally. Your customs documents will automatically be forwarded to UPS when you print your shipping label via Sendcloud.
Attention: Volumetric Weight
UPS calculates the real weight and volumetric weight of your shipment. To choose the right shipping method you need to take the following calculations in consideration:
- Volume weight KG: LxBxH/5000
- Exact weight in KG
- Girth in cm: L+B+B+H+H
Important to know; UPS always charges per the highest weight. Make sure you round up your normal weight or volumetric weight of your shipping so you always choose the right shipping method.
UPS works with scaled shipping methods. When creating the label, make sure that you enter the highest value (volume weight or weight) under 'weight' so that you select the correct scale and you do not have to pay at a later time (you will then receive a surcharge).
Claim procedure
Uninsured shipments
All UPS shipping methods aren't insured as standard. If you do not insure these shipments with the help of our Sendcloud Insurance, no claim can be made based on purchase / sales value.
To prevent these problems, we recommend you to insure your shipments using the Sendcloud Insurance. For example; with this insurance you can insure packages for a value of 100 euros for 45 cents. The claims will be handled quickly and this process is independent of the carriers.
Do you want to insure your shipments for a higher value? You can do so by opting for Sendcloud Insurance.
Like every carrier, UPS has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you ship with UPS, you automatically agree to the following conditions:
Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.