DHL shipping conditions (Netherlands and Belgium)

Purpose: View the transport conditions of shipping carrier DHL so you can make an informed decision about which shipping method is best for you. 

Shipping packages to consumers

DHLForYou (within the Netherlands)

Service Presentation

Delivery to private addresses within 24-48 hours. You can hand in your packages at a DHL parcel shop. For this you choose DHLForYou Drop-Off. With this method you ship under the same conditions as regular DHLForYou shipments. DHLForYou (without drop-off) can only be used in combination with a fixed collection. From 100 shipments per month you can request a fixed collection.

Shipping method features:

• Delivery from Monday to Saturday (excluding holidays)
• Two delivery attempts during the day
• Not insured

Characteristics of the parcel:

• Maximum weight 31.5 KG
• Maximum dimensions 80x60x50 cm (LxWxH)

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article.

DHLForYou (to and in Belgium)

Service Presentation

Delivery to private addresses within Belgium. You can hand in your packages at a DHL parcel shop. For this you choose DHLForYou Drop-Off. With this method you ship under the same conditions as regular DHLForYou shipments. From 100 shipments per month you can request a fixed collection. In case you have a Small Shop plan or higher, you can also request an incidental collection. 

Shipping method features:

• Delivery from Monday to Saturday (excluding holidays)
• One delivery attempt during the day
• Not insured

Characteristics of the parcel:

• Maximum weight 31.5 KG
• No minimum dimensions
• Maximum dimensions 120x60x50 cm (LxWxH)

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article.

DHLForYou to Parcelshop (within the Netherlands and to Belgium)

Service Presentation

Delivery to a service point within the Netherlands and Belgium. These shipments can only be shipped in combination with a collection from DHL. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month.  In case you have a Small Shop plan or higher, you can also request an incidental collection. 

Shipping method features:

• One delivery attempt during the day
• Not insured

Characteristics of the parcel:

• Maximum weight 23 KG
• No minimum dimensions
• Maximum dimensions 80x60x50 cm

 For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article.

DHLForYou Letterbox (within the Netherlands)

Service Presentation

Delivery of your letterbox shipments within the Netherlands. Letterbox packages can be handed in at a parcel shop. To hand them in, you can select DHLForYou Letterbox Drop-Off. Hereby, you ship under the same conditions as regular DHLForYou Letterbox shipments. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month. In case you have a Small Shop plan or higher, you can also request an incidental collection.

Shipping method features:

• Included Tracking
• Delivery through your mailbox
• Not insured

Characteristics of the parcel:

• Maximum weight 2 kg
• Maximum dimensions 38x26,5x3,2 cm (LxWxH)
• Minimum dimensions 10x5x0,5 cm

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article.

DHLForYou with evening delivery (Netherlands only) 

Service Presentation

This shipping method can be used when your customer isn't available during the day, or if they prefer to receive their parcel in the evening. The delivery time is between 5:30 PM - 9:30 PM. It's not possible to hand in your packages at a DHL parcel shop. This shipping method can only be used in combination with a collection. From 100 shipments per month you can request a fixed collection. If you don't reach the 100 parcels a month (yet), you can also schedule an incidental pickup. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month. Click here to learn more about pickups. With this method you ship under the same conditions as regular DHLForYou shipments. 

Shipping method features:

• Delivery from Monday to Saturday (excluding holidays)
• Two delivery attempts during the day
• Not insured
• Delivery: 5:30 PM- 9:30 PM
• NL only 

Characteristics of the parcel:

• Maximum weight 31.5 KG
• Maximum dimensions 80x60x50 cm (LxWxH)

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article.

DHL Parcel Connect (within Europe) 

Service Presentation

With the help of this service DHL delivers internationally to private addresses as well instead of just to business addresses, with the Europlus network. It depends on the country you ship to if you can ship to a parcel shop, use home delivery or a combination of both. You can hand in your packages at a DHL parcel shop. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month.  In case you have a Small Shop plan or higher, you can also request an incidental collection.

Shipping method features:

• Delivery at home or at a parcel shop
• At least 1 delivery attempt (2nd attempt if requested by the recipient)
• Not insured
• Signature on delivery
• There is a notification to the recipient on the delivery day
• Returns supported for Belgium (Direct contract only) and the Netherlands

Characteristics of the parcel:

• Maximum weight: 31.5 KG
• Minimum dimensions 15x11x3,5 cm
• Maximum dimensions 120x60x60 cm

The table below shows the options per country:

Shipping packages to business addresses

DHL Europlus (B2B) within Europe

Service Presentation

Delivery to business addresses within Europe. Parcels can be handed over at a parcel shop or in combination with a pickup. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month.  In case you have a Small Shop plan or higher, you can also request an incidental collection.

Shipping method features:

• Two delivery attempts on workdays between 8 a.m. and 6 p.m.
• Not insured

Characteristics of the parcel:

• Maximum weight 23 KG
• Minimum weight 0,5 kg
• Minimum dimensions 15x11x3,5 cm (LxWxH) 
• Maximum dimensions 120x60x50 cm (LxWxH)

DHL Europlus Express (B2B) within Europe

Service Presentation

This is the Express method of DHL Europlus. Delivery to business addresses within Europe. Parcels can be handed over at a parcel shop or in combination with a pickup. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month. In case you have a Small Shop plan or higher, you can also request an incidental collection.

Shipping method features:

• Delivery the next day before 11:00 AM
• Two delivery attempts
• Not insured

Characteristics of the parcel:

• Maximum weight 23 KG
• Minimum weight 0,5 kg
• Minimum dimensions 15x11x3,5 cm (LxWxH) 
• Maximum dimensions 120x60x50 cm (LxWxH)

Do you want to know how long the package will be on its way to your customer? Then view the transit times per shipping method.

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article. 

Claim procedure

Uninsured shipments

All DHL shipments are not insured as a standard. If you do not insure these shipments with the help of our Sendcloud Insurance, no claim can be submitted based on purchase - / sales value. In this case, you are only entitled to a kilo compensation (3.40 euros per kilo) when a shipment is declared missing by DHL.

To submit such a claim, we need the purchase and sales invoice including a content description.  In addition, we need a proof of delivery. If a shipment has not been scanned by the carrier, the sender must be able to prove that the shipment has entered the carrier's network. This can be done by means of a pick-up report or a proof of issuance.  

Please note: damage to a shipment must be reported to us within 7 days after delivery. On the other hand, DHL will unfortunately not handle the claim.

Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.

Like every carrier, DHL has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with DHL, you automatically agree to the following conditions:

General Transport Conditions

Please note that the carrier may change the prices and/or conditions of the surcharges listed below. We do our best to inform you as accurately as possible, yet we cannot guarantee complete accuracy. Therefore, no rights can be derived from the information below.